Escalation Associate

Best Buy Canada; Brampton; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on tech and home

Competitive compensation and benefits

Inclusive, supportive team environment

Training programs to build new skills

Career growth opportunities

Safety, well-being, and belonging

Job summary

Best Buy Canada is hiring a Seasonal Full-Time Escalations Associate in Brampton to investigate and resolve escalated customer concerns. You will work with stores, distribution centers, customer care teams, and delivery partners to identify and resolve complex issues.

The role requires strong problem-solving, attention to detail, and the ability to handle multiple priorities while maintaining professional communication and confidentiality.

Qualifications

• Minimum 2 years of administrative or case management experience in a fast-paced environment.
• Minimum 1 year of customer service experience handling complex customer concerns.
• Strong problem-solving and conflict resolution skills.
• Excellent attention to detail with high accuracy in documentation and data entry.
• Intermediate to advanced skills in MS Excel, Word, and other Windows applications.
• Excellent communication skills with the ability to collaborate across multiple teams.
• Ability to manage multiple priorities and adapt to changing business needs.
• A positive attitude, professional approach, and commitment to teamwork.

Responsibilities

• Investigate and resolve escalated customer concerns within established service standards.
• Work directly with stores, distribution centers, customer care teams, and delivery partners to identify and resolve complex issues.
• Provide timely and accurate updates to customers and internal partners regarding case status and resolution plans.
• Analyze root causes of escalations and recommend appropriate solutions.
• Support the resolution of pre- and post-delivery issues, including order discrepancies and inventory-related concerns.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Maintain detailed and accurate case records with strong attention to detail.
• Handle sensitive customer information while strictly adhering to privacy and security standards.
• Deliver exceptional customer service by balancing empathy, professionalism, and problem-solving skills.

Skills

Administrative experience

Customer service

Problem solving

Attention to detail

Communication across teams

Prioritization

Tools

MS Excel

MS Word

Windows applications

Job description

You’ll love it here! We are hiring immediately for a Seasonal Full-Time Escalations Associate! As an Escalations Associate, you will be part of a collaborative team that plays a key role in supporting the customer experience. You’ll work closely with stores, distribution centers, customer care teams, and delivery partners to investigate and resolve escalated customer concerns. Your ability to communicate effectively, think critically, and deliver solutions will help create positive outcomes for customers and internal partners.

Availability Requirements

• Monday to Saturday: various shifts
• This is a seasonal full-time position
• Due to business needs, schedules may change

What You’ll Do As An Escalations Associate

• Investigate and resolve escalated customer concerns within established service standards
• Work directly with stores, distribution centers, customer care teams, and delivery partners to identify and resolve complex issues
• Provide timely and accurate updates to customers and internal partners regarding case status and resolution plans
• Analyze root causes of escalations and recommend appropriate solutions
• Support the resolution of pre- and post-delivery issues, including order discrepancies and inventory-related concerns
• Collaborate with cross-functional teams to ensure a seamless customer experience
• Maintain detailed and accurate case records with strong attention to detail
• Handle sensitive customer information while strictly adhering to privacy and security standards
• Deliver exceptional customer service by balancing empathy, professionalism, and problem-solving skills

What We’re Looking For

• Minimum 2 years of administrative or case management experience in a fast-paced environment
• Minimum 1 year of customer service experience handling complex customer concerns
• Strong problem-solving and conflict resolution skills
• Excellent attention to detail with high accuracy in documentation and data entry
• Intermediate to advanced skills in MS Excel, Word, and other Windows applications
• Excellent communication skills with the ability to collaborate across multiple teams
• Ability to manage multiple priorities and adapt to changing business needs
• A positive attitude, professional approach, and commitment to teamwork

Why you’ll love it here

• Employee discounts on awesome tech and appliances
• Competitive compensation and benefits
• An inclusive, fun, and supportive team you’ll quickly call family
• Training programs to build new and transferable skills
• Opportunities for career growth within the organization
• A workplace that prioritizes safety, well-being, and belonging

Join our amazing team!

We are looking for people just like you.

About Best Buy Canada

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.

Base pay range

Hourly pay rate: $18.00 - $18.68

Pay may vary by province. Pay listed is for the location advertised.

9200 Airport Road, Brampton, ON L6S 6G6