Transactions Associate

Best Buy Canada; Brampton; On-site; CAD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Competitive compensation and benefits

Training and career growth

Job summary

Best Buy Canada is hiring a Transactions Associate to join our Home Delivery team in Brampton. You will process customer transactions, handle confidential data, and support services like exchanges, returns and warranty claims.

This role emphasizes accuracy, responsiveness, and privacy. The position requires at least 6 months in customer service or admin, strong attention to detail, and the ability to work in a fast-paced environment with clear communication.

Qualifications

• 6+ months of experience in customer service, administration, or a related field.
• High accuracy in data entry and processing.
• Strong communication and problem-solving skills.
• Ability to handle confidential information responsibly.

Responsibilities

• Process customer transactions using Best Buy systems (OIS, POS, RMS, RIP, HDS).
• Enter and maintain customer information with confidentiality.
• Process online transactions including exchanges, returns, cancellations, and special services.
• Support Geek Squad warranty claims and appliance installations.
• Use daily reports to manage orders and meet SLAs.
• Identify process improvements and escalate issues when needed.
• Provide admin support to the Home Delivery team.
• Maintain privacy, security, and operational standards.

Skills

Customer service

Data entry

Attention to detail

Confidentiality

Communication

Meeting deadlines

Microsoft Office

Tools

MS Office

Job description

Join our amazing Team! We are hiring immediately for a Transactions Associate! At Best Buy, we’re a diverse team of forward-thinking team players who make an impact. Our voices are heard, our well-being is supported, and our growth is encouraged. We are powered by passion: passion for our customers, our work, and technology. As a Transactions Associate, you will be part of a collaborative team that plays a key role in delivering an exceptional customer experience. You’ll be responsible for accurately processing online transactions, special services, and customer requests while ensuring privacy, accuracy, and efficiency in every interaction.

Availability Requirements

• Monday to Friday (8:00am to 4:30pm EST)
• Due to business needs, schedules may change.

What you’ll do as a Transactions Associate

• Process customer transactions using Best Buy systems, including OIS, POS, RMS, RIP, and HDS.
• Accurately enter and maintain customer information while handling sensitive data with a high level of confidentiality.
• Process online transactions such as exchanges, returns, cancellations, recycling requests, and special services.
• Support services including Geek Squad warranty claims, appliance installations, and other customer-related requests.
• Utilize daily system-generated reports to manage and process orders efficiently.
• Meet established service level agreements, productivity targets, and turnaround times.
• Identify opportunities for process improvements and elevate issues when appropriate.
• Provide administrative and operational support to the broader Home Delivery team as required.
• Maintain compliance with all privacy, security, and operational standards.

What we’re looking for

• Minimum 6 months of experience in customer service, administration, or a related field.
• Strong attention to detail with a high degree of accuracy in data entry and transaction processing.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Excellent communication and problem-solving skills.
• Strong sense of integrity and commitment to handling confidential information responsibly.
• Ability to meet deadlines and performance expectations consistently.
• Working knowledge of Microsoft Office applications is considered an asset.

Why you’ll love it here

• Employee discounts on the latest technology and appliances.
• Competitive compensation and benefits.
• An inclusive, supportive, and collaborative team environment.
• Training programs to build new and transferable skills.
• Opportunities for career growth and development.
• A culture that values innovation, teamwork, and continuous improvement.
• A workplace committed to safety, well-being, and belonging.

Join our amazing team!

We’re looking for detail-oriented, customer-focused individuals who are passionate about delivering exceptional customer experiences.

About Best Buy Canada

As Canada’s destination for the coolest tech, Best Buy offers one of the best work environments in the country. Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. The Home Delivery team plays a critical role in supporting our customers by ensuring their orders, services, and requests are processed accurately and efficiently. Every transaction you complete contributes directly to creating amazing customer experiences across Canada.

Base pay range

Hourly pay rate: $18.00 - $18.68

Pay may vary by province. Pay listed is for the location advertised.

9200 Airport Road, Brampton, ON L6S 6G6

This posting is for a vacancy.