ERP Application Analyst

Alta Genetics; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a collaborative team as an ERP Application Analyst at a leading company, where you'll support users in optimizing ERP and CRM systems. This role involves troubleshooting, configuration, and user education, making a significant impact in a dynamic environment.

Qualifications

• 1–3 years of experience in ERP support or business application support.
• Experience authoring user documentation and training materials.

Responsibilities

• Serve as Level 1 support for ERP and business application incidents.
• Develop and publish end-user training materials and job aids.
• Maintain and update SOPs and knowledge base articles.

Skills

Problem-Solving

Customer-Service Orientation

Communication

Education

1–3 years of experience in ERP support

Tools

JDEdwards

IT ticketing systems

Job description

Job Description

Join a collaborative, solutions-driven team as an ERP Application Analyst, where you'll play a key role in supporting and empowering users across URUS to get the most out of our ERP and CRM systems. If you’re a problem-solver with a passion for helping others and improving processes, this is your opportunity to make an impact and grow your career in a supportive, dynamic environment.

The ERP Application Analyst provides front-line support for URUS’ ERP (JDEdwards) and CRM, ensuring issues are resolved quickly and end users are empowered to use systems effectively. This role is responsible for incident management, request fulfillment, and end-user education, working closely with the Manager of ERP Support and senior team members. The ERP Application Analyst assists with system configuration within established guidelines and contributes to the creation and maintenance of user documentation and training materials.

Responsibilities

Incident & Request Management

• Serve as Level 1 support for ERP and business application incidents and service requests.
• Troubleshoot and resolve system issues, escalating to senior analysts or IT as necessary.
• Ensure all tickets are tracked, updated, and resolved in accordance with service standards.
  
  

Configuration & Support

• Perform application configuration and setup in line with approved SOPs and guidance from senior analysts.
• Support business process adherence by ensuring correct application usage.
  
  

End-User Education & Communication

• Develop and publish end-user training materials, job aids, and communications to support application adoption.
• Provide user training and guidance on system functionality and best practices.
• Communicate known issues and resolutions clearly and effectively to stakeholders.
  
  

Process Improvement & Documentation

• Maintain and update SOPs and knowledge base articles as processes evolve.
• Identify recurring issues and recommend improvements to system configuration or training content.
  
  

Collaboration

• Work closely with senior analysts and the support team to ensure smooth handoffs and consistent user experiences.
• Participate in team meetings and knowledge-sharing sessions.
  
  

Qualifications

• 1–3 years of experience in ERP support or business application support (JDEdwards preferred) or related role.
• Strong problem-solving skills with a customer-service orientation.
• Ability to follow established processes and escalate issues appropriately.
• Excellent verbal and written communication skills for technical and non-technical audiences.
• Experience authoring user documentation and training materials.
• Familiarity with IT ticketing systems and incident management best practices.
  
  

About Us

Alta Genetics is a global leader in the production, marketing, and distribution of beef and dairy cattle genetics worldwide, with retail operations in 14 markets and partners in more than 55 wholesale markets. We provide dairy and beef consulting services and solutions in cow activity and health monitoring, calf nutrition, reproduction, and herd management programs. Through industry-leading training and development programs, Alta Genetics aspires to be the most resourceful, valuable, and trusted partner for progressive dairy farms and beef ranches that nourish the world through sustainable and profitable operations.

Alta has deep roots in the industry through its origin within the URUS family of companies. URUS is a holding company with cooperative and private ownership and is positioned at the heart of the dairy and beef industry. Its family of companies include Alta Genetics, GENEX, Genetics Australia, Leachman Cattle, Jetstream, PEAK, SCCL, Trans Ova Genetics and VAS , with each having its own unique identity, products, and services. These companies work globally to provide cutting-edge dairy and beef genetics, customized reproductive services, dairy management information to take producers to the frontline of progressive dairy farming, and an array of products and services to help bovines reach their full genetic potential. URUS Group has 26 operating companies in 15 countries and employs approximately 2,400 people.