Equipment Support and Training Specialist

Kärcher; Embrun; On-site; CAD 75,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Specialist to provide exceptional support for their innovative equipment. In this role, you will diagnose and resolve complex technical issues, assist with training programs, and collaborate with various teams to enhance product support. Your expertise in mechanical, hydraulic, and electrical systems will be crucial in delivering top-notch service and ensuring customer satisfaction. Join a forward-thinking team committed to creating a cleaner world and make a significant impact through your technical skills and training abilities.

Qualifications

• Experience in technical support, field service, or training within equipment sector.
• Strong knowledge of mechanical, hydraulic, electrical, and software systems.

Responsibilities

• Provide technical assistance to dealers and end-users both remotely and on-site.
• Develop and deliver training programs for operators and service technicians.

Skills

Technical Support

Troubleshooting

Mechanical Systems Knowledge

Hydraulic Systems Knowledge

Electrical Systems Knowledge

Software Systems Knowledge

Training Program Development

Customer Education

Education

3+ years in Technical Support or Field Service

Tools

Microsoft Office

CRM Systems

ERP Systems (SAP Business One)

Job description

The salary range for this position is $75,000.00 - $85,000.00 depending on experience.

The deadline to submit applications is initially set for Monday, May 26th, 2025. However, the application period is subject to potential extensions or closure at any time without prior notice, especially once a sufficient pool of qualified applicants has been obtained.

This Is How You WOW

• Provide remote and on-site technical assistance to dealers and end-users.
• Diagnose and resolve mechanical, hydraulic, electrical, and software-related issues.
• Assist with technical inquiries via phone, email, and video support.
• Support warranty claim validation and ensure timely resolution of service concerns.
• Document recurring issues and collaborate with engineering and product teams to develop solutions.
• Develop and deliver hands-on training programs for operators, service technicians, and dealer personnel.
• Conduct in-depth training on equipment operation, maintenance procedures, and best practices.
• Lead train-the-trainer programs to empower dealer technicians and fleet managers.
• Create and update training manuals, instructional videos, and technical documentation.
• Perform on-site equipment demonstrations showcasing technical features, capabilities, and applications.
• Assist sales teams and dealers by demonstrating product advantages and competitive differentiation.
• Conduct pre-delivery inspections (PDI) and ensure proper setup of new equipment.
• Provide technical guidance during large-scale installations and customer site visits.
• Work closely with the Aftersales, Engineering, and Product Management teams to improve product support.
• Identify areas where technical support tools, training, or documentation can be enhanced.
• Assist in the development of technical service bulletins (TSBs) and maintenance best practices.

It would be WOW if you would bring this in:

• 3+ years of experience in technical support, field service, or training within the equipment, municipal, or industrial sector.
• Strong knowledge of mechanical, hydraulic, electrical, and software systems.
• Experience with municipal equipment, implement carriers, attachments, and sweepers preferred.
• Ability to troubleshoot and diagnose complex technical issues.
• Previous experience conducting technical training programs and customer education.
• Proficiency in Microsoft Office, CRM, and ERP systems (SAP Business One preferred).
• Strong ability to read and interpret schematics, wiring diagrams, and service manuals.

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Fabiana Valbuena | Talent Acquisition Manager

[e-mail]