Equipment Control Associate

GT GROUP / GT Container Services; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Free on-site parking

Closely-knit friendly team

Job summary

GT Group, headquartered in Montreal, Canada, is seeking an Equipment Control Associate to manage inbound and outbound orders, verify paperwork, and plan shipments in a fast-paced logistics environment.

The role requires bilingual English/French, a college diploma in logistics/transport, 1–2 years in logistics/transport, and MS Office proficiency; experience with transport documentation is a plus.

Qualifications

• Bilingual English/French due to international nature of the role.
• College diploma in logistics/transport or related field is required.
• 1–2 years work experience in logistics/transport or equivalent; 1–2 years office experience.

Responsibilities

• Use equipment inventory systems for interchanges, bookings, invoices, etc.
• Track inbound and outbound shipping requests via the client portal and monitor terminal activities.
• Troubleshoot and diagnose system problems; ensure paperwork and documentation are accurate.
• Enter bookings and respond to customer inquiries in a timely manner; ensure customer service standards.

Skills

Bilingual English/French

Education

College diploma in logistics/transport or related field

Tools

MS Office Suite

Job description

GT Group, headquartered in Montreal Canada, provides a varied range of products and services related to Containers, Transport, Logistics and Warehousing for the international shipping community. Serving both the domestic and international sectors for over 45 years, we bring a solid and innovative approach to client satisfaction.

If you have a strong work ethic, are driven and want to be part of a team that provides growth and a collaborative environment, this opportunity is for you.

JOB DESCRIPTION

The Equipment Control Associate treats the inbound and outbound orders that come in during the day, ensuring that proper paper works are received or given by/to the drivers. This position is responsible for the reading all requests, entering information in the system and planning accordingly in order to ensure proper treatment of the orders.

Note: This Job Description may not encompass the entire scope of this role, as other duties maybe assigned by management.

RESPONSIBILITIES

• Use equipment inventory systems for interchanges, bookings, invoices, etc.;
• Use the client’s portal in order to track and monitor all inbound and outbound shipping requests to and from the terminal;
• Troubleshoot & diagnose system problems;
• Adhering to policies and procedures as well as regulatory compliance;
• Monitoring and coordination of inbound and outbound shipping requests;
• Rectify problems, such as late& non-delivery of product;
• Comply with laws, regulations and standards;
• Document shipping information into the GT Hub
• Verify container’s numbers to assist the reach stacker operator;
• Monitors the waiting time for all transport coming in and out;
• Reports every incident/accident in the yard to the proper person;
• Ensures that nobody is left in the yard when closing the gates at the end of the day and that all staff completed correctly their paperwork;
• Respond to customer inquiries; answers customer’s calls and emails in a timely manner;
• Enters bookings;
• Ensure that customers are highly regarded and receive exceptional service during the shipping of customers’ product;
• Address problems with shipping delays and client deadlines;
• Ensures that customs & borders paperwork and documentation are thoroughly completed;
• Work out problematic situations with customs, borders and brokers;
• Assists custom & border officers in their inspection;

ADDITIONAL RESPONSIBILITIES

• Performs other related work as required

POSITION REQUIREMENTS

• Bilingualism(English /French), due to the international nature of the role;
• College diploma in logistics and/or transport, administration or any related field is required;
• 1-2 years work experience in the logistics/transport industry or equivalent;
• 1-2 years general office experience, including telephone techniques and computer skills.
• Knowledge of MS Office Suite;
• Knowledge of the transport industry is preferable;
• Knowledge of the container industry is preferable;
• Experience in transport documentation processing is an asset;
• Expresses ideas clearly and effectively;
• Strong listening skills - listens to understand; is not judgmental;
• Conflict resolution - confronts problems openly and works constructively to find common ground

BENEFITS

• Free on-site parking;
• Closely-knit friendly team;

GT GROUP iscommitted to equal opportunity in employment for women, aboriginal peoples, persons with disabilities and persons who are because of race or colour, in a visible minority in Canada.