Epic Data Courier Administrator and Environment & Release Manager

The Hospital for Sick Children; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Join a leading children's hospital as an Epic Data Courier Administrator and Environment & Release Manager. This role involves supporting the Epic Health Information System, managing data courier interfaces, and coordinating software releases. Ideal candidates will have a background in IT and healthcare, strong communication skills, and the ability to lead teams effectively.

Benefits

Employee benefits coverage

Focus on employee wellness

Commitment to Equity, Diversity, and Inclusion

Qualifications

• 2-3 years experience as an Epic Application Specialist / Epic Analyst.
• Ability to communicate with both application and technical team members.

Responsibilities

• Act as a liaison between the technical team and the application team.
• Manage the migration and troubleshooting of application build across Epic environments.
• Coordinate Epic software releases and updates.

Skills

Communication

Leadership

Problem Solving

Organizational Skills

Education

Bachelor's degree in information technology

Tools

Microsoft Office

Job description

Epic Data Courier Administrator and Environment & Release Manager

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Epic Data Courier Administrator and Environment & Release Manager

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Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built – nor could it be maintained – without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

Epic Data Courier Administrator and Environment & Release Manager

This Epic Data Courier Administrator and Environment & Release Manager role will use the clinical, computer science and/or technical skills to support the Epic Health Information System (HIS). The Epic Data Courier Administrator and Release Manager is responsible for the Data Courier and the shared master files strategies development, implementation, and maintenance including planning, implementation, testing, quality assurance, documentation, and user acceptance criteria. This role defines and implements the change control processes and coordinates key Epic environment activities including updates, upgrades, and build migration. This position will work closely with the technical teams and vendor to coordinate Code installs, manage the Epic environment strategy, and support the architecture of the Epic application.

Here's What You'll Do

• Act as a liaison between the technical team and the application team
• Configure, monitor, and troubleshoot issues related to the Data Courier interfaces
• Manage the migration and troubleshooting of application build across Epic environments
• Maintain Data Courier interfaces and protection settings in accordance with policies and procedures
• Instruct application analysts on Data Courier and import/export functionality
• Resolve CID/UCI synchronization issues
• Work with core application team members to import, export, and troubleshoot master file migration
• Oversee Sherlock Administration, monitor and assist with SLG's, monitor and sign Release Authorizations
• Review Care Concern bulletins for impact, tracking of code needed for issue resolution, ad hoc Code management, Nova Administration, coordinate and manage downtime activities
• Coordinate Epic software releases and updates and initiate the process for distributing and reviewing release notes
• Help coordinate and manage the testing for upgrade releases
• Establish a sign-off process for Release Authorizations (RAs) from Epic
• Participate in or lead change control, upgrade planning, downtime planning, and go-live planning committees/working groups
• Lead the operational change control process for the SickKids Epic team and the KHA Shared change control process
• Be a liaison between the Epic Program and IMT change management processes
• Design data migration strategies and manage large data loads
• Coordinate and manage the Epic upgrade and update activities of the application and technical team leads
• Serve as the Release Coordinator, coordinating Epic Monthly Releases and Quarterly Upgrades
• Track update and patch levels for each production and non-production environment
• Communicate information about environment activities (refreshes, downtimes, upgrades, patches) and enforce proper environment use for build, testing, and training for project team and end users
• Coordinate the configuration and ongoing support of Epic Business Continuity Access; BCA Web and Web Data Entry
• Communicate effectively to departments outside of the Epic program team on changes and impact to downstream systems
• Maintain close communication with the Epic technical team and the interface team
  
  

Here's What You'll Need

• Bachelor's degree in information technology, technology, or other relevant area
• Healthcare IT experience
• Epic Certified
• 2-3 years experience as an Epic Application Specialist / Epic Analyst
• Ability to communicate with both application and technical team members
• Strong leadership skills
• Excellent communication skills; both verbal and written, with all levels of staff (leaders, SMEs), within the IMT department, and with other corporate and clinical departments
• Results, process and detail-oriented
• Exhibit confidence with the ability to hold team members accountable for following established policies and procedures
• Demonstrates strong organizational skills
• Eagerness and ability to learn the system and promote it within the organization
• Proficient in the use of Microsoft Office tools (Excel, Word, PowerPoint, Project, etc.)
• Learn, understand and apply new technologies
• Effectively prioritize and execute tasks in a high-pressure environment
• Strong problem solving and analytical skills
• Resilience, innovation and creativity are essential
• Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives
  
  

Assets

• Epic Data Courier Administration certification
• Previous project management experience
• ITIL certification
• Visio experience
  
  

Here's What You'll Love

• This position is eligible for employee benefits coverage. The benefits package will be discussed at the time of offer.
• A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.
• A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.
• The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.
• For more on why you'll love working at SickKids, visit our careers site.
  
  

Employment Type

• 35 hr. week
• 1.00 FTE - Full-time 1 year CONTRACT
• Hybrid (remote & onsite)
  
  

The children and families we care for are from a variety of communities, and so are our employees. We welcome and encourage everyone to join our organization and be part of our team.

When requested, SickKids will provide access and inclusion supports to eligible candidates to support their full engagement during the interview and assessment process. Information received related to access or inclusion will be addressed confidentially.

Thank you for your interest in joining SickKids. Only those applicants selected for an interview will be contacted. In accordance with our Hospital policy, employment at SickKids is conditional upon the Hospital's receipt of all necessary documentation.

How To Apply

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

If you are still experiencing technical difficulties please email [e-mail] to send us a short description of the issues you are experiencing. Please note that we will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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