Environmental Services Agent

Hornblower Group; Niagara Falls; On-site; CAD 35,000 - 55,000; Full time

Job summary

An exciting opportunity awaits as an Environmental Services Agent with a leading company in the cruise industry. This seasonal role focuses on maintaining clean and pleasant facilities while providing exceptional guest service. You'll be part of a dynamic team that values adaptability and communication, ensuring that every guest enjoys their experience. With competitive wages, retention bonuses, and complimentary perks like cruise tickets, this position not only offers a chance to work in a vibrant environment but also to grow within a respected organization. If you take pride in your work and enjoy engaging with people, this is the perfect role for you.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Parking & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Qualifications

• Two years of cleaning experience preferred.
• Valid Ontario driver's license, Class G2 or higher preferred.

Responsibilities

• Ensure cleanliness of facilities and restrooms.
• Provide quality customer service and information to guests.
• Adhere to health and safety regulations.

Skills

Customer Service Skills

Communication Skills

Adaptability

Teamwork

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking an Environmental Services Agent for our City Cruises operation in Niagara.

*Please note, this is a seasonal/contract position*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use, and functioning properly. This role involves heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills.

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets, Parking & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Key Responsibilities:

• Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards.
• Check all garbage and recycling bins, emptying them when necessary.
• Sweep, vacuum, and mop inside and outside locations.
• Use checklists to complete Start of Day and End of Day tasks in offices, ticket plaza, and lower landing.
• Collect garbage and recycling on land and separate each accurately to individual compactors and dumpsters.
• Log job duties and daily tasks as set forth in documentation requirements.
• Complete daily, weekly, and monthly cleaning duties such as carpet and window cleaning.
• Provide quality customer service, information, and instructions to guests as requested to enhance the guest experience.
• Communicate corrective and preventative actions to the Shift Manager regarding operational system failures.
• Work effectively with other staff to ensure job responsibilities are completed for the subsequent shift.
• Maintain good housekeeping practices and safety to promote a work environment free of hazards.
• Apply practices and policies communicated in training to assure quality, environmental, and safety standards are met.
• Assist coworkers to accomplish necessary projects and tasks; work together as a team.
• Adhere to all health and safety regulations.
• Maintain a neat, clean, and well-groomed appearance.
• Report to work on time for all scheduled shifts.
• Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company.
• Complete any other duties as assigned.

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education.
• Two (2) years cleaning experience preferred.
• Valid Ontario drivers license, Class G2 or higher preferred.
• Experience in a customer-oriented environment.
• Must be willing to work all shifts including days/evenings, weekends, and holidays.
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms).
• Walk, stand, sit, and work in all types of weather conditions for extended periods.
• Wear assigned Personal Protective Equipment (PPE).

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type.