Environmental Services Agent

American Queen Voyages; Eastern Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Environmental Services Agent to uphold cleanliness and hygiene standards on its vessels and facilities. This role is essential for maintaining the impeccable reputation of the organization, ensuring all areas are sanitized and welcoming for both crew and guests. The ideal candidate will be detail-oriented, adaptable, and possess a strong service orientation. Join a dynamic team that values communication and cooperation, where your contributions will enhance the guest experience and support a safe working environment. If you thrive in a fast-paced setting and are passionate about delivering exceptional service, this seasonal opportunity is perfect for you.

Benefits

Competitive Wage

Retention Bonus - up to $500.00

Complimentary Cruise Tickets

Crew Recognition Awards

Crew Referral Program - up to $200.00

Crew Events

Paid Training

Qualifications

• 2+ years cleaning experience preferred in a customer-oriented environment.
• Ability to lift heavy items and work independently or as part of a team.

Responsibilities

• Maintain cleanliness and sanitation standards on vessels and offices.
• Provide quality customer service while conducting cleaning tasks.
• Work with safety practices to ensure a hazard-free environment.

Skills

Cleaning Skills

Customer Service

Teamwork

Attention to Detail

Safety Awareness

Education

O.S.S.D. or equivalent

Tools

Personal Protective Equipment (PPE)

Job description

City Experiences is seeking a Environmental Services Agent for our City Cruises operation in Gananoque.

*Please note this is a seasonal contract position.*

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Environmental Services Agent crew member is dedicated and detail oriented. The ideal candidate will be responsible for maintaining cleanliness and sanitation standards on the vessels, restaurant, and offices. As an Environmental Services Agent, you will play a crucial role in upholding our reputation for impeccable cleanliness and hygiene, ensuring that all areas are consistently sanitized and presentable to both crew members and customers.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Essential Duties & Responsibilities:

1. Keeps the vessels in cruise-ready condition
2. Maintains the cleanliness of the washrooms onboard and on land at all times
3. Checks all garbage and recycling bins, emptying them when necessary
4. Sweeps, vacuums, mops; inside and outside locations including onboard
5. Cleans, disinfects and stores all cleaning equipment at the end of their shift
6. Identifies, assesses, and addresses areas that require extra attention
7. Ability to work alone or with others to complete list of cleaning tasks
8. Lifts and moves equipment and furniture from one vessel to another as directed
9. Collects & disposes of garbage from kitchen, restaurant, vessels, common areas, administration building and recycling to the appropriate receptacles
10. Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards
11. Use checklists to complete Start of Day and End of Day tasks
12. Provides quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties
13. Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis
14. Assists kitchen staff and marine staff as needed
15. Applies practices and policies communicated and taught in training classes, safety talks and modules to assure quality, environmental, and safety standards are met
16. Assists coworkers to accomplish necessary projects and tasks; works together as a team
17. Adheres to all health and safety regulations
18. Works with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identifies and brings forward risks, hazards, and opportunities on the job. Actively participates in health and safety in the workplace
19. Maintains a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook)
20. Reports to work on time and for all scheduled shifts
21. Understands all City Cruises Gananoque’s policies and procedures relating to the employee’s role within the company
22. Completes any other duties as assigned

Requirements & Qualifications:

1. O.S.S.D. or equivalent as recognized by the Ministry of Education
2. Two (2) years cleaning experience preferred
3. Experience in a customer-oriented environment
4. Must be willing to work all shifts including days/evenings shifts including weekends and holidays
5. Energetic and enthusiastic personality essential
6. Ability to deal with shifting priorities
7. Must have the ability to work independently and as part of a team
8. Must be able to effectively understand and convey written and verbal information to guests and coworkers
9. Must possess a service orientation – actively looking for ways to help others
10. Will work for extended periods of time without sitting
11. Required to lift furniture and other heavy items up and down stairs
12. Full G driver’s license with a clean driver’s abstract
13. Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
14. Will be required to be available for work on all major holidays
15. If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, goggles, weather appropriate dress attire)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

Qualifications Licenses & Certifications

Required

Driver's License