Entry-Level Customer Support & Service Coordinator

HRS Talent Solutions; Hamilton; On-site; CAD 32,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to support day-to-day customer service activities with clear communication, strong organization, and reliable follow-through in a professional office setting.

This entry-level role focuses on responding to routine inquiries, updating internal records, and coordinating service tasks while helping maintain a positive customer experience and supporting a collaborative team.

Qualifications

• Reliable transportation to and from the workplace, if required.
• Strong communication skills and professional customer-facing manner.
• Ability to stay organized and manage routine support tasks consistently.
• Professional attitude and dependable work habits.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests
• Respond to customer inquiries in a professional and timely manner
• Maintain and update customer information in internal systems and records
• Help track service issues, follow-up items, and customer communication
• Support coordination between customers and internal team members as needed
• Assist with service-related documents, updates, and routine administrative tasks
• Help maintain accurate records and organized customer support workflows
• Contribute to a professional, responsive, and service-focused work environment

Skills

Strong communication

Professional demeanor

Organization

Time management

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to support day-to-day customer service activities with clear communication, strong organization, and reliable follow-through in a professional office setting.

This entry-level role focuses on responding to routine inquiries, updating internal records, and coordinating service tasks while helping maintain a positive customer experience and supporting a collaborative team.