Customer Service & Support Coordinator (Entry Level)

HRS Talent Solutions; Victoria; On-site; CAD 32,000 - 46,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant to provide day-to-day support for customer service activities and routine service requests. You will respond to inquiries in a professional manner and maintain customer information in internal systems.

The role emphasizes organization, accuracy, and teamwork in a professional office setting, with room to grow as you build experience in customer support and service coordination.

Qualifications

• Reliable transportation to workplace (if required).
• Strong communication skills and professional customer-facing manner.
• Ability to stay organized and manage routine support tasks consistently.
• Follow established service processes and handle information accurately.

Responsibilities

• Provide day-to-day support for customer service activities and routine service requests.
• Respond to customer inquiries in a professional and timely manner.
• Maintain and update customer information in internal systems and records.
• Help track service issues, follow-up items, and customer communication.
• Support coordination between customers and internal team members as needed.
• Assist with service-related documents, updates, and routine administrative tasks.
• Help maintain accurate records and organized customer support workflows.
• Contribute to a professional, responsive, and service-focused work environment.

Skills

Strong communication skills

Organizational skills

Professional customer-facing manner

Reliability / dependable work habits

Time management

Tools

Email

Spreadsheets

Documents

Internal systems

Job description

HRS Talent Solutions is seeking a Customer Service Assistant to provide day-to-day support for customer service activities and routine service requests. You will respond to inquiries in a professional manner and maintain customer information in internal systems.

The role emphasizes organization, accuracy, and teamwork in a professional office setting, with room to grow as you build experience in customer support and service coordination.