Enterprise Premium Client Success Specialist

Meltwater; Toronto; Hybrid; CAD 40,000 - 53,000; Full time

Benefits offered by this job

Flexible paid time off

Medical, dental, and vision coverage

CalmApp subscription for you and loved

Hybrid work style

Job summary

Meltwater is hiring a Client Support Specialist in Toronto. You will manage an Enterprise Premium Support portfolio, collaborating with Program Managers and Sales to ensure client requirements are met. This role emphasizes governance, Boolean logic, and data-driven recommendations within a hybrid work setup.

Ideal candidates have a Bachelor’s degree and 3+ years in B2B SaaS client support, with strong English communication and analytical skills. In-office 3 days weekly is required.

Qualifications

• Bachelor’s degree and 3+ years in B2B client support in SaaS.
• Proficiency in at least one major business domain.
• Strong analytical and communication skills.
• Familiar with AI technologies and Boolean logic.
• Hybrid work with in-office 3 days a week.

Responsibilities

• Manage a portfolio of Enterprise Premium Support clients.
• Handle day-to-day requests via Managed Services or Product Support.
• Oversee completion of customers' scope of work.
• Create search blueprints and dashboards for client needs.
• Architect global project structures using Boolean logic.
• Translate data and findings into actionable recommendations.
• Create and maintain governance documentation.
• Monitor support consumption and derive insights.
• Collaborate with Customer Success Executive and Program Manager.

Skills

Client support

SaaS experience

English communication

Analytical skills

Cross-functional collaboration

AI familiarity

Boolean logic

Problem solving

Education

Bachelor’s degree

Job description

Meltwater is hiring a Client Support Specialist in Toronto. You will manage an Enterprise Premium Support portfolio, collaborating with Program Managers and Sales to ensure client requirements are met. This role emphasizes governance, Boolean logic, and data-driven recommendations within a hybrid work setup.

Ideal candidates have a Bachelor’s degree and 3+ years in B2B SaaS client support, with strong English communication and analytical skills. In-office 3 days weekly is required.