Enterprise Operations Specialist

Rocket Lab; Montreal; Hybrid; CAD 57,000 - 72,000; Full time

Job summary

Rocket Lab's Montreal office seeks an Enterprise Operation Specialist to support the LUS Enterprise Sales and Contract Delivery Management teams. This hybrid role includes operational coordination to ensure seamless customer engagements and compliance with contractual obligations, providing an opportunity to contribute to sustainable transportation solutions.

Benefits

Extended health and dental coverage options

Mental health benefits

Family building benefits

Child care and pet benefits

Access to a Lyft funded Health Care Savings Account

RRSP plan to help save for your future

Flexible paid time off policy

Qualifications

• 2-3 years of experience in sales support, contract administration, or a related field preferred.
• Strong oral and written communication skills in French and English.

Responsibilities

• Provide operational support throughout the lifecycle of customer engagements.
• Work cross-functionally with Sales, Bid, and Contract Delivery Management teams.

Skills

Organizational skills

Attention to detail

Customer focus

Communication skills

Education

Experience in sales support or contract administration (2-3 years)

Tools

Google Suite

Job description

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Within Lyft, the Lyft Urban Solutions (LUS) team delivers micromobility solutions. Our Montreal office is the birthplace of North America's first automated bike-share system, Bixi, which has since revolutionized urban mobility. Today, our pioneering solutions are deployed in more than 50 cities worldwide, including Barcelona, Bogota, Boston, Buenos Aires, Chicago, Dubai, London, Madrid, Mexico City, Montreal, New York, Rio de Janeiro, San Francisco, and Washington DC.

The Enterprise Operation Specialist will support the LUS Enterprise Sales team and Contract Delivery Management (CDM) team. These teams play a critical role in driving the end-to-end lifecycle of customer engagements—from the initial bid and proposal stage through contract finalization and execution, to the successful delivery of goods or services. This role acts as a key operational link between Sales, Legal, Finance, Supply Chain, and Customer Service teams, ensuring that all elements of the sales and delivery process are aligned, efficient, and compliant.

If you share our vision for sustainable transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Provide operational support throughout the lifecycle of customer engagements, from bid and proposal preparation to contract delivery and support, in order to ensure seamless coordination between the internal teams to meet customer deadlines and expectations.
• Assist in preparing documentation for tenders and proposals, coordinating internal approvals, and ensuring that contractual terms are clearly understood and executable.
• Facilitate recurring governance meetings that address all aspects of the sales-to-delivery workflow.
• Work cross-functionally with Sales, Bid, Contract Delivery Management, Business Intelligence, Product, Supply Chain, and Finance to facilitate on-time execution of tasks and achieve successful project outcomes.
• Coordinate order entry, delivery planning, and transfer of documentation post-contract award.
• Facilitate communication with customers regarding fulfillment and timelines while ensuring that fulfillment meets contractual obligations.
• Identify areas for improvement in the sales and contract delivery support processes and propose executable solutions.

Experience:

• 2-3 years of experience in sales support, contract administration, or a related field preferred.
• Knowledge of contract terms and conditions in public tenders
• Past experience working cross-functionally with various teams.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Strong customer focus and a proactive, collaborative mindset.
• Strong oral and written communication skills.
• Expert in the Google Suite, specifically Docs, Slides & Sheets.
• Excellent oral and written communication in French and English (for interacting with English-speaking colleagues and clients outside of Quebec).

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Montreal area is CAD $57,600 - CAD $72,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.