Enterprise Customer Success Manager

Riverside; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A software development company in Toronto seeks a Customer Success Manager to manage Enterprise customer portfolios and drive product adoption. The ideal candidate will have over 4 years of customer success experience in a SaaS environment. Responsibilities include leading business reviews and collaborating with cross-functional teams. Strong communication and analytical skills are essential. This is a full-time role with a focus on building customer relationships.

Qualifications

• 4+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Experience in a fast-paced startup environment.
• Strong verbal and written communication skills in English.

Responsibilities

• Manage a portfolio of Enterprise customers as a strategic partner.
• Drive adoption and ensure long-term retention.
• Collaborate with Product and Marketing teams.

Skills

Customer success management

Communication skills

Analytical skills

Problem-solving

Task prioritization

Job description

Overview

Our Customer Success team is dedicated to helping our customers maximize the value of our platform. We build strong relationships, provide strategic guidance, and ensure a seamless experience from onboarding to renewal. Acting as trusted advisors, we proactively address challenges, drive adoption, and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship-focused role, this is the team for you.

Responsibilities

• Manage a portfolio of Enterprise customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside.
• Drive adoption, enable success at scale, and ensure long-term retention and growth.
• Lead regular business reviews, guide high-impact conversations, and identify opportunities for renewals and expansion.
• Collaborate cross-functionally with Product and Marketing to influence roadmap priorities and share best practices.
• Build deep relationships, think proactively, and consult on how Riverside fits into broader business goals.

Qualifications

• At least 4+ years of experience in customer success in a SaaS environment managing enterprise logos.
• Experience working in a fast-paced startup environment.
• Occasional client visits.
• Passion to apply your tech-savviness to learn Riverside’s product functionality.
• An ability to excel in achieving KPIs and targets.
• Strong verbal and written communication skills in English.
• Strong analytical and problem-solving skills.
• Ability to prioritize, organize, and execute multiple tasks with deadlines.

Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Other
• Industries : Software Development