Enterprise Customer Success & Account Manager (AEO)

Conductor LLC; Quinte West; Remote; CAD 126,000 - 147,000; Full time

Job summary

Conductor LLC is seeking an AEO Program Manager to serve as the primary strategic advisor for enterprise customers. This hybrid role blends executive account management with platform enablement to drive adoption, expansion, and measurable ROI.

You will lead executive relationships, deliver data-driven insights, and work cross-functionally with Renewal, Services, Solutions, and Product teams to ensure client success.

Qualifications

• 6 to 8+ years of enterprise account management, customer success, or strategic consulting in B2B SaaS.
• Deep proficiency in digital marketing, with SEO/AEO, content strategy and web/IT infrastructure.
• Executive presence with C-suite and IT stakeholders.
• Strong proficiency in Salesforce and enterprise analytics platforms.
• Adept at account planning, discovery, value-mapping and identifying expansion opportunities.

Responsibilities

• Own enterprise accounts with strategic business plans aligned to customer objectives and Conductor capabilities.
• Build trusted relationships with C-level executives, marketing leaders, and sponsors; conduct QBRs/EBRs.
• Identify expansion opportunities and platform upgrades with Sales and Pre-Sales.
• Lead onboarding and adoption of Conductor's AEO features across enterprise teams.
• Collaborate with Renewal Specialists, Professional Services, Solutions Consulting and Product teams.
• Create data-driven reports and dashboards linking AEO performance to business ROI.
• Monitor account health, platform usage trends and risks to ensure ongoing value.

Skills

Strategic account mgmt

Executive presence

Data storytelling

Digital marketing

Communication

Education

BA/BS or equivalent

Tools

Salesforce

CRM systems

Job description

We are open to NYC, SF or Denver based candidates.

Role Overview

We are seeking a high-impact AEO Program Manager to act as the primary strategic and operational advisor for our enterprise customers. Combining executive account management and deep strategic platform enablement, this hybrid role bridges commercial vision with hands-on value delivery. You will own the holistic customer partnership - aligning organic marketing goals with Conductor's AEO solutions, driving platform adoption, uncovering expansion opportunities, and ensuring exceptional executive outcomes.

What You'll Do (Responsibilities)

• Account Ownership & Strategic Alignment: Act as the primary business and technical owner of assigned enterprise accounts. Define and implement clear account business plans that align customer strategic objectives with Conductor's platform capabilities.
• Executive Relationship Building: Cultivate trusted, long-term relationships with C-level executives, marketing leaders, and key sponsors. Conduct structured business reviews (QBRs/EBRs)
• Expansion & Opportunity Identification: Leverage deep understanding of customer business strategy to identify new business opportunities, expansion paths, and platform upgrades in partnership with Sales and Pre-Sales.
• Platform Enablement & Adoption: Serve as the primary subject matter expert on Conductor's AEO features, leading strategic onboarding, user enablement, standard methodology training, and driving platform adoption across enterprise teams.
• Cross-Functional Advocacy: Champion client needs internally, collaborating seamlessly with Dedicated Renewal Specialists, Professional Services, Solutions Consulting, and Product teams to resolve complex challenges and maintain exceptional customer satisfaction.
• Data Storytelling & Reporting: Construct compelling reports and customized dashboards to find the story in data, directly tying AEO and technical SEO performance to tangible business impact and ROI.
• Risk Mitigation & Health Management: Proactively monitor account health metrics, platform utilization trends, and operational risks to ensure long-term account vitality and value realization.

Who You Are (Required Skills/Abilities)

• Experience: 6 to 8+ years o f experience in Enterprise Account Management, Customer Success, or Strategic Consulting within a B2B SaaS environment.
• Domain Knowledge: Deep proficiency in Digital Marketing, with hands-on expertise or strong familiarity in SEO, AEO, content strategy, and web/IT infrastructure.
• Executive Presence: Proven track record of consulting directly with C-suite executives and IT/procurement stakeholders, conveying complex technical concepts clearly and persuasively.
• Tech & Systems Fluency: Strong proficiency in Salesforce and enterprise analytics platforms. Comfortable navigating web-based technical conversations.
• Commercial Acumen: Adept at account planning, discovery, value-mapping, and identifying account expansion opportunities (while leaving renewal mechanics to specialists).
• Education & Travel: BA/BS degree or equivalent experience. Willingness to travel (10%+) for on-site client business reviews and adoption workshops.

The future of work is transformed at Conductor, and we don't just use AI - we weave it into everything we do. We prioritize hiring individuals who stay ahead of the curve, seeking AI leading talent who are curious, adaptable, and skilled at utilizing AI to amplify their specific roles. Because we are committed to this tech-forward environment, every candidate's journey includes a dedicated assessment of their AI literacy and competency by a specialized panel of experts to ensure you are ready to thrive and lead at Conductor.

Compensation : Conductor maintains competitive, performance-based compensation programs.

The base salary range for this role is currently $90,000-105,000/year. Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. This operates a 70/30 split. With full achievement of your quota, your On-Target Earnings (OTE) can range from $120,000-150,000 annually.

Actual base salary offered may vary within this range based on education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs_._

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance. In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.