Enterprise AI Customer Success Lead

Harvey; Toronto; On-site; CAD 90,000 - 150,000; Full time

Benefits offered by this job

AI technology leadership

Growth opportunities

Collaborative culture

Job summary

Harvey in Toronto seeks an Enterprise Customer Success Manager to guide top enterprises and law firms in adopting Harvey’s AI-powered platform. You’ll serve as a trusted advisor, embedding Harvey into client processes and driving maximum value from our technology.

You’ll manage strategic implementations, enable end users, and monitor health, usage, and ROI while collaborating with cross-functional teams. Travel to client offices may be required.

Qualifications

• Enterprise SaaS experience in large-scale projects.
• Experience in legal (big law) or top-tier management consulting.
• Excellent communication and strategic planning skills.
• Ability to ruthlessly prioritize competing tasks and demanding customers.

Responsibilities

• Lead strategic implementation and ensure adoption of Harvey.
• Serve as trusted advisor to clients and define value realization.
• Manage client relationships with prescriptive, consultative approach.
• Track adoption rates, KPIs, and drive ROI improvements.
• Encourage stakeholder engagement and client advocacy.
• Monitor customer health and renewal readiness.
• Relay client insights to product and services teams.
• Travel to customer offices and Harvey locations as needed.

Skills

SaaS experience

Legal/Big Law consulting

Strong communication

Strategic planning

Prioritization

Job description

Harvey in Toronto seeks an Enterprise Customer Success Manager to guide top enterprises and law firms in adopting Harvey’s AI-powered platform. You’ll serve as a trusted advisor, embedding Harvey into client processes and driving maximum value from our technology.

You’ll manage strategic implementations, enable end users, and monitor health, usage, and ROI while collaborating with cross-functional teams. Travel to client offices may be required.