Enrolment Services Supervisor - (00160.12)

Thompson Rivers University; Kamloops; On-site; CAD 60,000 - 80,000; Full time

Job summary

Thompson Rivers University is seeking an Enrolment Services Supervisor to lead a team responsible for managing student enrolment issues and maintaining record integrity. The role involves supervising staff, resolving complex issues, and ensuring compliance with established policies. Candidates should possess a Bachelor's degree and a minimum of five years of related experience, including supervisory roles. The position offers a competitive hourly wage based on a collective agreement.

Qualifications

• Bachelor's degree required.
• Five years of relevant experience, including three in a Registrar's Office.
• Experience with staff training and records management.

Responsibilities

• Supervise Enrolment Services staff, managing tasks and performance.
• Resolve escalated student and faculty issues.
• Ensure compliance with student records policies.

Skills

Supervision

Conflict resolution

Organization

Communication

Time management

Education

Bachelor's degree from a recognized post-secondary institution

Tools

Banner

Scheduling software

Job description

Share this job as a link in your status update to LinkedIn.

Application Restrictions

Open to both Internal and external

Job Type

Support Staff (CUPE)

Posting In effect from

2/6/2025

Closing Application Date

16/6/2025

Closing date for internal CUPE applicants

16/6/2025

Applications will be reviewed commencing the “closing date for internal CUPE applicants” and may continue until the position is filled.

Internal CUPE applicants must submit their application by 4pm on the “closing date for internal CUPE applicants” for their Seniority to be recognized. Applications received after the "closing date for internal CUPE applicants" will be considered alongside external applicants.

Full/Part Time

Full Time

Support Type

Auxiliary (Over 4 Months)

Anticipated Start Date

23/6/2025

Position End Date (If Applicable)

14/4/2026

The Hours of work are subject to change depending upon departmental requirements

Schedule

The hours of work will be Monday to Friday, 7 hours a day, 8:00 am to 4:00 pm (subject to change depending upon departmental requirements)

Schedule Description

DUTIES

The Enrolment Services Supervisor provides direct supervision to Enrolment Services staff including analyzing, recommending, planning, training, scheduling and ensuring the effective and efficient operation of the team. The Supervisor provides coordination and support to staff, students, faculty and administrators to ensure systems and processes operate in accordance with established policies, data standards and service standards. The Supervisor works directly with other managers and supervisors within the University Registrar division and across the University to ensure seamless service provision and integrity of student records. The Supervisor resolves complex enrolment issues with significant impact on students' academic progression and attainment. The Supervisor may perform the duties of Enrolment Services staff.

MAJOR DUTIES & RESPONSIBILITIES

• Directs the work of Enrolment Services staff including: planning, scheduling, assigning, organizing and checking of work, as well as coaching and providing feedback on staff performance.
• Maintains the reputation of the University by providing, and supervising others in the delivery of, a high level of service to students, faculty and the public, and ensuring the integrity of student records.
• First point of contact to resolve escalated or exceptional student and faculty issues relating to enrolment and student records.
• Assists in the interview and selection process for new staff.
• Provides training to new employees and develops procedural documentation and training materials.
• Provides input into the preparation of employee evaluations.
• Verifies accuracy of data entry in accordance with established policy and data standards. Identifies issues and recommends solutions.
• Works with other departments and divisions to ensure seamless service provision, improve enrolment-related processes and maintain the integrity of student records.
• Coordinates key communication messages for divisional staff, students, faculty and the general university community.
• Plans and/or participates in systems functional testing in coordination with Student Systems and Reporting and other stakeholders across the institution.
• Liaises frequently with the Finance Department and Student Awards and Financial Support staff with respect to fees and registration.
• Participates in institutional committees.
• Supports University recruitment, conversion and retention activities.
• Maintains current knowledge of Senate policies, sessional dates, admissions and registration procedures, Calendar content, transfer and partnership agreements.
• Ensures divisional compliance with the Freedom of Information and Protection of Privacy Act with regard to student records.
• Performs the duties of Enrolment Services staff when needed.

QUALIFICATIONS

EDUCATION:

• A Bachelor's degree from a recognized post-secondary institution

EXPERIENCE:

• Five years of related experience in a post-secondary institution or related environment including three years of experience in a Registrar's Office, including:
  • Experience with training, coordinating and supervising staff
  • Experience with records management.
  • Experience in a highly student or customer service-oriented environment

SKILLS, KNOWLEDGE OR ABILITIES RELATED TO THE JOB

• Ability to effectively supervise a team of staff and provide conflict resolution
• Ability to address and resolve complex and stressful situations with diplomacy
• Ability to plan, schedule, assign and check work for a department
• Ability to effectively organize and coordinate staff training
• Ability to manage one's own time effectively, balancing work that requires focused concentration with the need to attend to urgent matters that arise
• Ability to perform electronic word processing and data entry in an enterprise relational database including knowledge of Banner and scheduling software
• Ability to work well under pressure and deal courteously and tactfully with a variety of people, both verbally and in writing
• Ability to use policies and procedures to problem-solve day-to-day issues
• Ability to operate basic office equipment such as printer, scanner, fax and photocopier
• Ability to plan, organize and prioritize tasks and meet deadlines, maintaining accuracy and attention to detail
• Ability to work independently as well as part of a team
• Advanced knowledge of University policies and procedures relating to student service and records management
• Ability to develop, modify, and produce reports

WORKING CONDITIONS

• Sitting at desk and computer for long periods of time as well as counter work
• General office conditions
• Occasional lifting and moving boxes and bins exceeding 10 kg
• Occasional exposure to difficult client situations

The salary for the above position is determined by the Collective Agreement with the Canadian Union of Public Employees, Local 4879, as it presently exists.

Pay Band

$36.78 - $40.87 ( CUPE Grade 11 (90% - 100%) )

Salary rate

This Position is not subject to a 90% start rate for new Employees.

Location

# of Hires Needed

1

Organizational Unit

Thompson Rivers University -> Strategic Enrolment and University Registrar -> Admissions and Advising

Diversity and Inclusion Commitment:

Thompson Rivers University is strongly committed to hiring based on merit with a focus on fostering diversity of thought within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, Indigenous, Black and People of Colour, persons with disabilities and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply, however applications from Canadians and permanent residents will be given priority.

NOTE: To learn more about Thompson Rivers University or living in Kamloops or Williams Lake please visit ourCareers website . External Candidates invited to interview will be required to bring a copy of their transcripts to the interview.