Engineering and Operations Technician (EOT)

Amazon; Pointe-Claire; On-site; CAD 65,000 - 90,000; Full time

Job summary

Amazon is seeking an Engineering and Operations Technician to oversee electrical, mechanical, and fire/life safety systems in a Pointe-Claire data center. You will work with Colocation providers to keep critical systems running above 99.999% uptime, and prepare English documentation with partners.

The role requires Reliability Status clearance, and bilingual French/English capability, with strong incident management and project leadership within a collaborative team.

Qualifications

• Knowledge of electrical systems in critical data center operations (UPS, switchgear, generators, etc.).
• Minimum 3 years in facility management and operating infrastructure in critical facilities.
• Bilingual French and English required.

Responsibilities

• Interface with Colocation provider and facility teams for day-to-day needs.
• Supervise on-site providers and contractors to ensure compliance with practices and laws.
• Manage Colocation suppliers for routine maintenance and emergencies of critical systems.
• Create change management and incident tickets for data center facilities.
• Respond to non-office on-call duties and emergencies; refine procedures.
• Work with providers to resolve infrastructure engineering issues and perform root cause analysis.
• Produce English documentation for operations with Colocation partners.
• Suggest improvements to safety, security, and availability of data center.
• Maintain data center infrastructure inventory and dashboards.
• Lead rack installations, space, power, and cooling assessments.
• Lead new build and expansion projects across operations.
• Assist in internal recruitment and onboarding.

Skills

Electrical systems

Facilities incident mgmt

Bilingual FR/EN

Education

Bachelor's in Electrical/Mechanical Eng

Tools

SCADA

Job description

Amazon Web Services (AWS) is growing rapidly, and we are looking for an Engineering and Operations Technician to join our expanding Infrastructure Operations team in Pointe-Claire, QC.

The Engineering and Operations Technician is responsible for overseeing the maintenance of all electrical, mechanical, and fire/life safety equipment within the data center. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. Engineering and Operations Technicians are Amazon's front line respondents for electrical and mechanical issues affecting Amazon's availability.

This position requires that the candidate selected obtain and maintain an active Reliability Status security clearance with the Government of Canada. Bilingualism in French and English is required for this position.

Key Responsibilities

• Serve as the primary business interface with the Colocation provider's technical and facility teams to address day-to-day operational requirements within the Availability Zone (AZ)
• Supervise the on-site Colocation providers and respective contractors to ensure all works performed comply with established practices, procedures, and local legislation
• Manage Colocation suppliers to conduct routine maintenance and respond to emergency services for critical systems including switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, and building monitoring systems
• Generate change management requests and incident management tickets for Data Center facility
• Engage in non-office on-call responsibilities and respond promptly to emergency situations or incidents such as power failures or natural disasters, and review to refine the established Emergency Operations Procedures
• Deeply involve with Colocation provider and contractors to resolve infrastructure engineering issues and conduct root cause analysis for operational issues
• Establish comprehensive English documentation for business and facility operations in partnership with the Colocation provider
• Constantly explore and recommend improvements to enhance the data center safety, security, and availability
• Maintain accurate and up-to-date Data Center infrastructure inventory through related matrices and internal dashboards
• Take charge of the installation of the racks and conduct rack space, power/cooling assessments
• Lead new build and expansion projects to improve operations efficiency, including the design, implementation, and commissioning phases
• Assist in internal recruitment including conducting interviews and assisting with onboarding

Basic Qualifications

• Knowledge of electrical systems in critical Data Center operations including utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, or SCADA systems
• Minimum 3 years of relevant work experience with facility management, and operating and maintaining infrastructure equipment in critical facilities such as data centers, operation factories, substations, hospitals, etc.
• Experience in major facilities incident management
• Bilingualism in French and English is required for this position

Preferred Qualifications

• Good work attitude and eagerness to learn, with deep attention to details and accuracy; strong problem-solving skills and ability to work independently while also being a collaborative team player
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field

Minimum 3 years of relevant experience in facility management and infrastructure equipment operation and maintenance in critical facilities. Knowledge of electrical systems including UPS, switchgear, generators, PDUs, ATS, STS, SCADA. Bilingualism in French and English required. Must obtain and maintain Reliability Status security clearance with the Government of Canada.