Engagement Manager, Public Sector Professional Services

Amazon Web Services Canada, Inc.; Vancouver; Hybrid; CAD 100,000 - 167,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Mentorship program

Career development

Job summary

Amazon Web Services Canada, Inc. in Vancouver seeks a Senior Engagement Manager, Public Sector Professional Services to lead complex cloud transformations for Canadian public sector clients.

You will own the full lifecycle from scoping to delivery, collaborate with AWS teams, and ensure outcomes meet strategic objectives. The role emphasizes cross-functional leadership, risk management, and client satisfaction in a dynamic, flexible work environment.

Qualifications

• IT project leadership with external customers.
• Programme or engagement management across multiple concurrent projects.
• Agile leadership of multiple teams (Scrum Masters, Product Owners).
• Experience in IT consulting or transformation for customers.
• Fluency with Waterfall and Agile/Iterative methodologies.
• Ability to obtain Canadian federal security clearance (required).
• Excellent executive communication and stakeholder management.
• PMP or equivalent certification is an asset.

Responsibilities

• Plan and manage all phases of the project lifecycle, including governance plans, project schedules, team goals, milestones, and budgets while defining success criteria.
• Collaborate with AWS field sales, pre-sales, training, and support teams to understand customer needs and ensure delivery exceeds expectations.
• Lead engagement goals by managing issues, risks, decisions, dependencies, and action items to achieve customers' business outcomes.
• Work with stakeholders and AWS sales teams to amend contractual scope, financials, and expected timelines as needed.
• Hold teams accountable and manage customer expectations throughout the full engagement lifecycle.
• Analyse project goals and create actionable plans to guide AWS team members, customer SMEs, and third-party partners.
• Support the sales lifecycle by engaging clients in defining next phases of cloud projects to meet evolving needs.
• Contribute to practice development through practical solutions, methodologies, and knowledge-sharing artefacts.
• Plan and oversee the preparation and distribution of project communications to stakeholders at all levels.
• Foster an inclusive and diverse work environment in all interactions.

Skills

IT project delivery leadership

Programme or engagement management

Agile team leadership

IT consulting and transformation

Methodology fluency

Security clearance eligibility

Executive communication

Cloud and AWS knowledge

Education

PMP or equivalent certification

Job description

Vancouver's cloud computing scene has a compelling opening for a seasoned project leader. Amazon Web Services (AWS) is seeking a Senior Engagement Manager, Public Sector Professional Services to join their team in Vancouver, BC. This is a customer-facing role at the intersection of technology strategy and enterprise delivery — the kind of position where your ability to lead complex cloud transformations directly shapes outcomes for public sector clients across Canada.

At its core, this role is about guiding customers through their digital transformation journeys using AWS cloud products and services. You'll be orchestrating everything from Cloud Strategy and Business Case Development to On-Premise to Cloud Migrations, working alongside internal AWS teams, external partners, and customer stakeholders to keep engagements on track and on budget.

About the Role: Engagement Manager, Public Sector Professional Services

As an Engagement Manager, you'll be responsible for the full project lifecycle — from scoping and governance planning through to delivery and outcomes measurement. You'll collaborate with AWS field sales, pre-sales, training, and support teams to understand customer needs and ensure expectations are consistently met or exceeded. Engagements you'll lead include Cloud Architecture Design and Implementation, Cloud Suitability and Migration Assessments, and Cloud Organisational Alignment initiatives.

Working in a dynamic, matrixed environment, you'll manage stakeholder relationships at every level — from C-suite executives and VPs to project-level subject matter experts. You'll be expected to hold teams accountable, manage risks and dependencies proactively, and adapt your approach to the cultural and operational context of each client. A flexible work environment supports your work-life balance, though travel to customer sites may be required periodically as engagements demand.

Benefits and Salary

The base salary range for this position is $99,900 to $166,900 CAD annually, with final compensation determined by experience, qualifications, and location. As a total compensation employer, Amazon's package may also include sign-on payments and Restricted Stock Units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being. AWS also offers ongoing mentorship, career development resources, and an inclusive team culture with employee-led affinity groups and learning events.

Job Details

Job Type: Full-Time

Company: Amazon Web Services Canada, Inc.

Location: Vancouver, BC, Canada

Requisition ID: 10538673

Date Posted: September 14, 2026

Pay: $99,900 – $166,900 CAD per year

Responsibilities

This role spans delivery management, solutions leadership, and stakeholder communication across complex, multi-phase cloud engagements. Day-to-day, you'll be managing project schedules, leading cross-functional teams, and keeping both AWS and client stakeholders aligned on goals, timelines, and expectations. Success in this position requires someone who can operate strategically and tactically at the same time.

• Plan and manage all phases of the project lifecycle, including governance plans, project schedules, team goals, milestones, and budgets while defining success criteria
• Collaborate with AWS field sales, pre-sales, training, and support teams to understand customer needs and ensure delivery exceeds expectations
• Lead engagement goals by managing issues, risks, decisions, dependencies, and action items to achieve customers' business outcomes
• Work with stakeholders and AWS sales teams to amend contractual scope, financials, and expected timelines as needed
• Hold teams accountable, redirect when necessary, and manage customer expectations throughout the full engagement lifecycle
• Analyse project goals and create actionable plans to guide AWS team members, customer SMEs, and third-party partners toward those goals
• Support the sales lifecycle by engaging clients in defining next phases of cloud projects to meet evolving client needs
• Contribute to practice development through the creation of practical solutions, methodologies, and knowledge-sharing artefacts
• Plan and oversee the preparation and distribution of project communications to stakeholders at all organisational levels
• Foster an inclusive and diverse work environment within all team and client interactions

Requirements / Skills

AWS is looking for a candidate who combines technical acumen with strong client-facing leadership skills and a proven track record of delivering complex IT programmes on time and within budget. You'll thrive here if you're comfortable navigating ambiguity, managing up to executive stakeholders, and driving outcomes across matrixed teams. The ability to obtain a Canadian federal security clearance is a requirement for this public sector role.

• IT project delivery leadership — demonstrated experience leading IT projects with external customers
• Programme or engagement management — experience leading other project managers across multiple concurrent projects
• Agile team leadership — experience leading multiple Agile teams (Scrum Masters, Product Owners) concurrently or at scale
• IT consulting and transformation — background in IT consulting or management in a customer-facing role involving IT transformation
• Methodology fluency — experience managing engagements using both Waterfall and Agile/Iterative methodologies
• Security clearance eligibility — ability to obtain Canadian federal security clearance, or a valid Secret or Top Secret clearance
• Executive communication (preferred) — experience working with and presenting to C-level executives, IT leadership, and lines of business
• Cloud and AWS knowledge (preferred) — familiarity with AWS products, services, pricing, and technical concepts; PMP or equivalent certification is an asset

Project Management Professional (PMP) or equivalent certification preferred; ability to obtain Canadian federal security clearance, or valid Secret or Top Secret clearance required