Senior Engagement Manager , Professional Services Canada

Amazon Web Services Canada, Inc.; Toronto; On-site; CAD 126,000 - 210,000; Full time

Benefits offered by this job

Health insurance

RRSP

DPSP

Paid time off

Flexible work

Mentorship programs

Affinity groups

Career development

Job summary

Amazon Web Services Canada, Inc. in Toronto, ON, is seeking a Senior Engagement Manager to lead planning and delivery of large-scale cloud migration and implementation projects for enterprise clients across Canada.

You will work with customer teams and APN partners, applying frameworks like the Well-Architected Framework and the Cloud Adoption Framework to ensure delivery aligns with business outcomes.

Qualifications

• 7+ years of experience leading and delivering enterprise IT engagements.
• Knowledge of public cloud value propositions and cloud delivery models (IaaS, PaaS, SaaS).
• Experience leading multiple Agile teams at scale (Scrum Masters, Product Owners).
• 5+ years delivering customer engagements in professional services (preferred).
• Active project management certification (APM, CSM, PMI-ACP, PRINCE2) (preferred).
• AWS certification (preferred).
• Experience presenting to C-level executives and engaging across IT and business lines (preferred).

Responsibilities

• Lead and manage complex cloud migration and implementation projects end to end.
• Leverage knowledge of AWS services, architectures, and best practices for strategic planning.
• Bridge business requirements with technical solutions for engineering discussions.
• Distill customer needs into clear technical requirements mapped to business outcomes.
• Decompose complex problems into deliverable solutions.
• Identify and manage risks, escalate when needed, drive projects to completion.
• Contribute to technical documentation and standards across engagements.
• Communicate technical concepts effectively to technical and non-technical audiences.

Skills

Enterprise IT delivery

Cloud value propositions

Agile team leadership

Customer engagements

C-level communication

Tools

AWS

APN partners

Job description

Amazon Web Services (AWS) Professional Services is looking for a Senior Engagement Manager to join its team in Toronto, Ontario. This is a senior-level role that sits at the intersection of technology leadership and client delivery — ideal for someone who thrives on guiding complex cloud transformation projects from start to finish while keeping both technical teams and executive stakeholders aligned.

At its core, this role is about making things happen. You'll be translating business goals into technical roadmaps, managing delivery across Agile teams, and ensuring that AWS cloud solutions actually deliver measurable outcomes for clients. If you've spent years leading enterprise IT engagements and want to do that work inside one of the most influential cloud organizations in the world, this position is worth a close look.

About the Role: Senior Engagement Manager

As a Senior Engagement Manager within AWS ProServe, you'll lead the planning and delivery of large-scale cloud migration and implementation projects for enterprise clients across Canada. You'll work closely with customer teams and AWS Partner Network (APN) partners to execute cloud computing initiatives, applying frameworks like the AWS Well-Architected Framework and Cloud Adoption Framework to keep projects technically sound and business-aligned. Your day-to-day will involve decomposing complex technical challenges into actionable deliverables, managing risks proactively, and communicating clearly with both engineering teams and C-suite stakeholders.

This role requires a balance of technical credibility and program management discipline. You'll be expected to validate solutions against business goals, recognize when additional technical evaluation is needed, and contribute to documentation standards — all while holding yourself and your teams to a high bar for delivery quality. AWS certifications are expected as part of your ongoing professional development in this position.

Benefits and Salary

The base salary for this position ranges from $126,000 to $210,400 CAD annually, with final compensation determined by experience, qualifications, and location. Amazon's total compensation package may also include sign-on payments and restricted stock units (RSUs). Benefits include health insurance (medical, dental, vision, prescription, basic life and AD&D), a Registered Retirement Savings Plan (RRSP), a Deferred Profit Sharing Plan (DPSP), paid time off, and additional resources to support health and well-being. AWS also offers flexible work arrangements, mentorship programs, employee-led affinity groups, and ongoing learning and career development resources.

Job Details

Job Type: Full-Time

Company: Amazon Web Services Canada, Inc.

Location: Toronto, ON

Requisition ID: 10543788

Date Posted: September 15, 2026

Pay: $126,000 – $210,400 CAD annually

Responsibilities

In this role, you'll be the driving force behind complex cloud solution delivery — from initial scoping through to successful client outcomes. Your responsibilities span technical leadership, stakeholder management, and hands‑on project execution, requiring you to operate effectively at every level of an engagement.

• Lead and manage complex cloud migration and implementation projects from end to end
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes
• Distill customer needs into clear technical requirements and map them to measurable business outcomes
• Decompose complex technical problems into actionable, deliverable solutions
• Proactively identify and manage risks, resolve issues, elevate when appropriate, and drive projects to successful completion
• Contribute to technical documentation and define documentation standards across engagements
• Communicate technical concepts effectively to both technical and non-technical audiences, including C-level executives

Requirements / Skills

AWS ProServe is looking for someone with deep enterprise IT delivery experience and the technical fluency to earn the trust of both engineering teams and executive stakeholders. The ideal candidate is equally comfortable drawing up a cloud architecture trade-off analysis and presenting a project status to a VP — and knows when to do each.

• 7+ years of experience leading and delivering enterprise-level IT engagements
• Knowledge of public cloud value propositions and cloud engagement delivery models, including IaaS, PaaS, and SaaS
• Experience leading multiple Agile teams concurrently (e.g., Scrum Masters, Product Owners) at scale
• 5+ years of experience delivering customer engagements in a professional services role (preferred)
• Active project management certification such as APM, CSM, PMI-ACP, or PRINCE2 (preferred)
• AWS certification (preferred, with expectation to achieve and maintain relevant certifications in role)
• Experience presenting to C-level executives and engaging across IT and lines of business (preferred)

Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2); AWS certification; experience working with and presenting to C-level executives, IT, and lines of businesses across organizations.