Engagement Manager

Havas CX Canada; Toronto; Hybrid; CAD 110,000 - 140,000; Full time

Job summary

Enverta Digital, part of Havas Canada, is a marketing technology and customer engagement consultancy focused on CRM strategy, martech implementations, and data-driven We partner with brands to design and optimize modern marketing ecosystems.

The Engagement Manager will own day-to-day momentum on technical initiatives, partnering with Program PMs to manage platform implementations, integrations, data work, and martech projects across the client portfolio.

Qualifications

• 5–8+ years in digital, CRM, martech, or consulting environments.
• Strong client-facing leadership and delivery ownership.
• Experience with CRM platforms and marketing automation tools and integrations.

Responsibilities

• Act as the primary client contact for technical initiatives (implementations, integrations, audits/advisory).
• Define martech solution approaches, delivery sequencing, and success criteria with governance and SLAs.
• Translate business objectives into delivery plans, milestones, and priorities with PM teams.
• Lead workshops and technical sessions; align stakeholders from Manager to Sr. Director levels.
• Oversee end-to-end delivery of martech projects from planning through launch.
• Coordinate cross-functional teams and surface trade-offs early with options and recommendations.
• Guide testing, release readiness, and post-launch stabilization with QA and delivery leads.

Skills

Client facing leadership

Delivery management

CRM platforms & martech

Cross-functional collaboration

Tools

Salesforce

Adobe

Braze

Microsoft 365

Job description

Location: Hybrid — 1–2 days per week on-site in downtown Toronto

Overview

Enverta Digital, Part of Havas Canada, is a marketing technology and customer engagement consultancy that helps brands design, build, and optimize modern marketing ecosystems. Working at the intersection of data, technology, and customer experience, we partner closely with clients to deliver CRM strategy, marketing operations, and scalable martech solutions.

We are looking for an Engagement Manager (Technical Engagement Manager) who owns day-to-day client momentum on technical initiatives — platform implementations, integrations, data work, and martech projects — while partnering with Program PMs. This role blends client leadership, technical fluency, and delivery coordination. You will work across our client portfolio; depth of involvement varies by engagement.

Key Responsibilities

Client Engagement & Consulting

• Act as the primary client contact for technical initiatives (implementations, integrations, audits/advisory), building strong relationships and serving as a trusted advisor
• Partner with clients to define martech solution approaches, delivery sequencing, and success criteria (governance, SLAs, readiness)
• Partnering with PM teams - Translate business objectives into clear delivery plans, milestones, and priorities
• Lead workshops, discovery sessions, and technical working sessions; align stakeholders (Manager to Sr. Director levels)

Program & Delivery Management

• Oversee end-to-end delivery of martech projects and implementation engagements, from planning through launch
• Manage scope, dependencies, and risks across multiple client engagements
• Coordinate cross-functional teams including developers, campaign managers, analysts, Technical Business Analysts (TBAs), and QA
• Ensure delivery stays aligned to client expectations and agreed commitments; surface trade-offs early with options and recommendations
• Be the prime engagement lead for platform implementations and technical projects; coordinate technical reviews with Technical Leads
• Support CRM program teams as needed (escalations, prioritisation conflicts, quality issues) while Program PM remains the primary day-to-day owner
• Collaborate with technical teams on integrations, environments, and implementation decisions; unblock delivery when issues arise
• Guide testing, release readiness, and post-launch stabilisation with QA and delivery leads

Data, Reporting & Optimization

• Ensure delivery of campaign reporting, analytics, and insights
• Translate data into actionable recommendations for clients
• Support continuous optimization through testing and performance tracking

Qualifications

• 5–8+ years of experience in digital, CRM, martech, or consulting environments
• Strong experience in client facing roles with ownership of relationships and delivery
• Proven experience managing complex digital or marketing technology programs
• Understanding of CRM platforms and marketing automation tools (e.g., ESPs, CDPs, data platforms) and how they integrate
• Experience working across strategy, execution, and operations
• Strong delivery management skills with ability to manage timelines, scope, dependencies, and cross-functional teams
• Comfortable working in a fast paced, agency or consulting environment
• Comfortable working across client environments and toolsets (client systems, VDI/VPN access, Microsoft 365 / Google Workspace)
• Excellent communication, stakeholder management, and problem solving skills

What Success Looks Like (First 90 Days)

• Client work moves without constant executive push; clear commitments and follow-through
• Director-and-below stakeholders have proactive communication and fast decisions; fewer escalations to executives
• Implementation risks are surfaced early with options; launches and releases are stable

Nice to Have

• Experience in customer journey mapping, segmentation, or personalization strategies
• Exposure to data pipelines, analytics, or campaign performance optimization
• Experience working in embedded client teams or hybrid consulting models

What Makes This Role Unique

• Hybrid role across strategy, delivery, and operations
• Opportunity to work on modern CRM and martech ecosystems
• Close collaboration with clients as a true partner, not just a delivery lead
• Exposure to leading platforms like Salesforce, Adobe, Microsoft, and Braze

Additional Information

This role represents an active vacancy at Enverta Digital (a Havas company). You will be joining a collaborative, growth‑oriented environment where ideas are encouraged and career development is supported. The base salary range for this position is CAD $110,000 to $140,000, with final compensation determined based on factors such as work location, skills, experience, and background.

Enverta uses artificial intelligence-enabled tools to support certain aspects of the recruitment process. All hiring decisions are made by our recruiting and hiring teams.