Engagement Manager

MaintainX (An Autodesk Company); Toronto; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Dental coverage

Vision coverage

RRSP enrolment

Take what you need PTO

Job summary

MaintainX is seeking an Engagement Manager to bridge sales and delivery during customer onboarding and implementation. You will articulate our onboarding approach, align stakeholders, and guide projects from presales through go-live, ensuring clarity and confidence.

With 7+ years in professional services, you will translate complex processes for executive and operational audiences, manage delivery progress, and foster long-term partnerships built on trust and predictable execution.

Qualifications

• 7+ years in professional services or client-facing implementation.
• Experience in manufacturing or industrial tech.
• Ability to convey complex concepts to exec and ops audiences.
• Strong presentation, facilitation, and relationship skills.
• Experience managing client expectations and aligning stakeholders.
• Familiarity with PM methodologies and delivery frameworks.
• Bachelor’s Degree in Engineering; MBA or PMP is a plus.

Responsibilities

• Represent MaintainX’s professional services in presales and explain onboarding methodology.
• Lead customer discovery to propose clear implementation plans.
• Oversee transition from sales to implementation with defined scope and timelines.
• Monitor delivery progress and facilitate cross-team communication.
• Proactively manage changes and ensure a smooth onboarding journey.
• Measure success by adoption and alignment with expectations.

Skills

SaaS client-facing

Executive communication

Project management

Stakeholder management

Delivery frameworks

Education

Bachelor’s Degree in Engineering

Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

The Engagement Manager serves as the primary bridge between MaintainX’s sales and delivery teams, ensuring that enterprise clients fully understand what to expect from our implementation and onboarding process. This role is critical in setting the foundation for a successful partnership by clearly communicating MaintainX’s approach, methodologies, and timelines while instilling confidence in the quality and reliability of our services.

From the first client interaction through project completion, the Engagement Manager ensures that expectations are aligned, risks are mitigated early, and customers experience a smooth, transparent journey from contract to go-live.

What you'll do:

The Engagement Manager partners with the sales team during the presales process to represent MaintainX’s professional services organization and explain our client onboarding methodology. They participate in customer discovery sessions to understand business needs and use that knowledge to propose clear, achievable implementation plans that demonstrate MaintainX’s structured approach to success.

Once a customer commits to moving forward, the Engagement Manager leads the transition from sales to implementation — ensuring that all stakeholders understand project scope, timelines, responsibilities, and deliverables. They serve as a trusted advisor and single point of accountability during this critical period, helping clients navigate each step of onboarding with confidence and clarity.

Throughout the engagement, the Engagement Manager monitors delivery progress, facilitates communication between MaintainX teams and the customer, and proactively manages any changes or challenges that may arise. Their focus is on creating a positive, predictable experience that builds trust and positions MaintainX as a long-term strategic partner.

Ultimately, the Engagement Manager’s success is measured by how well clients understand and embrace the onboarding process, how accurately expectations are managed, and how confidently customers move through implementation toward successful adoption.

About you:

• 7+ years of experience in professional services, consulting, or client-facing implementation roles within SaaS or technology industries.
• Experience in manufacturing, maintenance, or industrial technology environments
• Proven ability to communicate complex technical or process concepts clearly and effectively to executive and operational audiences.
• Strong presentation, facilitation, and relationship-management skills.
• Demonstrated experience managing client expectations and aligning multiple stakeholders.
• Familiarity with project management methodologies and delivery frameworks.
• Knowledge of Industry 4.0 principles and their application in maintenance engineering, smart manufacturing, or digital transformation initiatives.
• Bachelor’s Degree in Engineering (MBA or PMP certification a plus).

What’s in it for you:

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrolment program.
• Take what you need PTO.
• A Work Culture where:
  • You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
  • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our mission is to keep the physical world running. Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.