Enterprise Customer Success Manager

MaintainX (An Autodesk Company); Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

MaintainX, part of Autodesk, is a leading AI-powered maintenance and asset management platform serving 13,000+ customers. In this role, you will manage a $2M portfolio across 200+ enterprise accounts, partnering with Account Directors to drive retention, adoption and expansion.

You will engage executive stakeholders, use usage data to identify risks and growth opportunities, and design scalable success motions with automation and AI to support a large, distributed customer base.

Qualifications

• 5+ years in Customer Success, Account Management, or customer-facing roles.
• Experience handling enterprise accounts with multiple stakeholders.
• Proven track record of driving adoption, retention and growth.
• Strong executive presence engaging C-suite stakeholders.
• Data-driven with analytics to set priorities.
• Proficiency with Salesforce, Gainsight, Outreach, Gong.

Responsibilities

• Manage a $2M portfolio across 200+ enterprise accounts.
• Partner with Account Directors to drive retention, adoption, and expansion.
• Serve as a credible point of contact for executive stakeholders.
• Leverage health signals and lifecycle insights to identify risk and growth opportunities.
• Design scalable success motions like onboarding journeys and webinars.
• Collaborate with RevOps, Product, Marketing, and Support to align on strategy.
• Experiment with automation and AI to scale engagement.
• Analyze engagement metrics to refine programs and outcomes.

Skills

Enterprise SaaS

Customer success

Executive presence

Data analytics

Portfolio management

Communication

Tools

Salesforce

Gainsight

Outreach

Gong

Job description

MaintainX is a leading mobile-first work execution platform for industrial and frontline teams. More than 13,000 customers, including Duracell, McDonald's, Shell, DHL and Volvo, use MaintainX to cut unplanned downtime and run better operations, across 13.9 million managed assets and 79.5 million completed work orders.

In August 2026 MaintainX became part of Autodesk, joining Autodesk Operations Solutions, the organization unifying Autodesk's operations platform alongside Tandem, FlexSim and Fusion Operations. Autodesk's strategy is to converge design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make. Operate is the phase that tells you what actually happened, and it is ours.

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match.

In this role, you will manage a portfolio of $2M across 200-400 small enterprise accounts, sitting within our senior-level Account Director organization. These accounts represent significant expansion potential and require a blend of scaled, data-driven engagement with the executive presence and polish needed to hold their own with stakeholders at large, complex organizations.

What you’ll do:

• Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.

• Serve as a credible point of contact for executive stakeholders at enterprise organizations, delivering clear and polished communication across digital and live channels.

• Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.

• Design and execute scalable success motions - automated lifecycle campaigns, onboarding journeys, webinars, and office hours - tailored to the needs of a high-volume, high-potential account segment.

• Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.

• Identify early indicators of churn or stalled adoption and deploy data-driven interventions to remove blockers and accelerate time to value.

• Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.

• Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.

• Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.

About you:

• 5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.

• Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.

• Proven track record of driving customer outcomes, adoption, retention, and long-term growth.

• Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.

• Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.

• Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities.

• Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools.

• Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio.

• Strong problem-solving skills and the ability to turn customer insights and data into action.

• Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus.

• Interest in automation, AI, and scalable customer engagement strategies.

• Exposure to industrial, manufacturing, facilities, engineering, or frontline workforce environments is a plus.

About us

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That’s why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our mission is to keep the physical world running.

Factories, fleets, hospitals and campuses stay up because the people who maintain them have tools worth using. That is what we build.

Compensation and benefits.

Base pay is one part of the package. Depending on the role, compensation may also include commission, an annual bonus and equity. Benefits differ by country. For roles in the United States, Autodesk’s benefits are described at benefits.autodesk.com. For roles in Canada and other countries, the plan differs on health coverage, retirement and leave, and your recruiter will walk you through it.

Belonging.

We take pride in a culture where everyone can thrive. More at autodesk.com/company/global-belonging. More on where this is going: Autodesk CEO Andrew Anagnost on building the future of connected operations, and AOS SVP Stephen Hooper on welcoming MaintainX to Autodesk.