Endoscopy Receptionist | Royal Free London NHS Foundation Trust

Royal Free London NHS Foundation Trust; Edmonton; On-site; CAD 51,000 - 62,000; Full time

Job summary

Royal Free London NHS Foundation Trust is seeking an Endoscopy Receptionist to provide a welcoming front-door service for outpatients, manage patient demographics, appointments and health records, and support the Endoscopy and Outpatients teams with administrative tasks.

You will use Careflow PAS to record data, handle telephone queries, and escalate complex issues to the Patient Pathway Coordinators, ensuring a smooth patient pathway and high-quality patient experience.

Qualifications

• Experience as a front-desk receptionist or admin role in healthcare is desirable.
• Excellent communication skills and a patient-centered approach.
• Ability to manage appointments, handle queries and maintain accurate records.

Responsibilities

• Undertake reception duties and be the first face to face patient contact.
• Welcome all patients and queries with compassion and positive body language.
• Check patients demographics and contacts during all patient encounters.
• Deal with telephone queries in a welcoming but prompt manner and assist with OPD contact centre as required.
• Provide a customer focused service and communicate effectively with patients and staff.
• Book and reschedule patient appointments as per clinical outcome.
• Record data using the hospital PAS system (Careflow).
• Escalate challenging issues to the PPCs or team lead when needed.
• Ensure health records and diagnostic results are available for each patient at clinic start.

Skills

Customer service

Communication skills

Phone etiquette

Data entry

Tools

Careflow PAS

Job description

Endoscopy Receptionist | Royal Free London NHS Foundation Trust

Company:

Company: Royal Free London NHS Foundation Trust

Salary: £30,142 Inclusive of Outer HCAS per annum

The endoscopy unit at NMUH is a busy department with up to 4 diagnostic lists running at any given time. The administration team for Endoscopy comprises of 9 staff including 6 waiting list coordinators, 1receptionists and 2 admin assistants.

The post holder will carry out a range of specified activities in the support of Outpatients Clinics centralised services, providing efficient clinical administrative and clerical support in line with service requirements. The post holder will also provide a quality reception service for all users of the Outpatient-based services and the Trust. The post holder will possess transferable skills in all areas of clinical administrative and clerical functions to enable them to support the patient pathway and to increase resilience across the Clinical Administrative and Clerical services.

North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICs’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICs infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Undertake reception duties and be the first face to face patient contact.

Welcome all patients and queries with compassion, gratitude and positive

body language.

Check patients demographics and contacts during all patients face to face

and non face to face encounters.

Deal with any telephone queries in a welcoming but prompt and efficient

manner, helpout OPD contact centre as and when required.

Provide a customer focused service to patients and be able to communicate effectively and appropriately with patients and all levels of staff.

Book and reschedule patient appointments as per clinical outcome.

Flag line manager in case of any challenges or capacity related challenges.

Respond to emails about appointment queries as directed.

Assist with booking services for patients e.g. transport and internal and external link workers.

To be responsible for the timely processing and distribution of all incoming correspondence relating to patient appointment administration.

Retrieve health records as requested by members of the team: ensuring that all Health Records, provided for clinical administrative purposes, are prepared to departmental standards.

Ensure all correspondence received into the area of work, from whatever

source, is appropriately processed in a timely manner, and to enable an audit trail, aligned to established Standard Operating procedures (SOPs)

Use the hospital PAS system (Careflow) to ensure that all data is correctly

recorded.

Check that all clinic and appointment correspondence is complete and

accurately addressed; and escalated any that need correction to PPCs and team lead.

Assist, where required, the Patient Pathway Coordinators to ensure all

healthcare notes and diagnostic results are available for each patient at the beginning of the clinic session.

Deal with straightforward queries using systems available, escalating more complex queries to the PPC for investigation.

Ensure comprehensive information is captured when taking messages for other members of the team. Where possible, resolve complaints from patients, primary care, and other staff; or refer onwards to senior members of the admin team.

Please see attached job description for more information about this role and working at the North Middlesex University Hospital

This advert closes on Wednesday 11 Nov 2026

£30,142 inclusive of Outer HCAS per annum