End-User IT Operations Analyst II

Vale Base Metals; Labrador City; On-site; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Defined Contribution Pension package

Comprehensive benefits package

Leave for all of life's reasons

Career growth opportunities

Employee Family Assistance Program

Access to recreational facilities

Job summary

A leading mining company is seeking an Analyst II for their Voisey's Bay operation in Labrador. This role involves managing end-user IT services, ensuring reliability, and aligning technology with business needs. Candidates should have a bachelor's degree and 8-10 years of relevant experience. The position offers competitive compensation, a comprehensive benefits package, and opportunities for career growth in a diverse and inclusive environment. Applications are welcomed from all backgrounds, and accommodations are available.

Qualifications

• 8-10 years of experience delivering and supporting end-user IT services.
• Experience with software asset management and desktop support.
• Familiarity with cybersecurity principles and endpoint protection.

Responsibilities

• Ensure efficient interface between business asset stakeholders and IT functional areas.
• Monitor performance of key end user services to meet SLAs.
• Manage service contracts ensuring cost optimization.

Skills

Technical Proficiency

Cybersecurity Expertise

Cloud Computing

Mobile Device Management

ITIL Practices and Help Desk Management

Software Asset Management

Technical Documentation

Technical Delivery Experience

Knowledge of safety requirements

Education

Bachelor's degree or diploma in Business, Computer Science, Information Technology, or a related field/experience

Job description

A leading mining company is seeking an Analyst II for their Voisey's Bay operation in Labrador. This role involves managing end-user IT services, ensuring reliability, and aligning technology with business needs. Candidates should have a bachelor's degree and 8-10 years of relevant experience. The position offers competitive compensation, a comprehensive benefits package, and opportunities for career growth in a diverse and inclusive environment. Applications are welcomed from all backgrounds, and accommodations are available.