Employment Retention Specialist

Prospect Human Services; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Job summary

Prospect Human Services is seeking a dedicated professional to support clients in securing and sustaining employment across Alberta. You’ll research client needs, observe performance on-site, and collaborate with employers to implement tailored strategies for success.

You will educate employers on learning styles, assess barriers, and help build confidence and capacity in clients while maintaining compliance with standards and reporting requirements.

Qualifications

• Post-secondary education in Business, Social or Behavioral Sciences, Human Services, Psychology, Life Coaching, Leadership, and/or a related discipline.
• 2+ years related experience; with demonstrated reliability shown in past positions.
• Moderate skill level in Microsoft Office (Word, Excel, Outlook and PowerPoint).
• Strong written and verbal communications skills, with demonstrated ability to present and facilitate.
• Ability to work individually and in a broader team based environment.
• A driven, ambitious, charismatic person who thrives under pressure.
• Knowledge of labour market and workforce planning solutions.
• Exposure to Diversity and Inclusion specific to disabilities is an asset.
• Able to maintain high ethical standards and handle sensitive information in a confidential, diplomatic manner.

Responsibilities

• Research client file(s) to determine: service plan, work history, diagnosis, support network, medication requirements, current funding, client learning style and all other relevant information, to assist in establishing retention strategies, goals, and outcomes for clients and employers
• Complete on-site observation of client work performance, and collaborate with employers to achieve success through tailored strategies to manage employment
• Educate employers around strategies used with the learning style of the client, and develop transition plans for employers
• Analyze details of work expectations, work environments, and workplace cultures to anticipate possible barriers and stress points for clients
• Provide employers with ongoing education and sensitivity training on an inclusive workplace
• Assess clients and play an active role in building the confidence and capacity of clients to perform successfully in their role
• Update Service Coordinators, Career Advisors and other support networks on placement progress
• Continually monitor client and employer satisfaction with Prospect’s services and adapt according to feedback provided
• Accurately submit all required reporting in a timely fashion
• Adhere to and promote safety protocols, policies, and processes on the employer’s worksite
• Maintain a strong working knowledge of Alberta Employment Standards, Occupational Health and Safety Standards, Human Rights, Canadian Employment Equity Act, CET standards and funder policies and protocol

Skills

Strong communication skills

Microsoft Office

Teamwork

Driver's license

Negotiation

Labour market knowledge

Diversity awareness

Adaptability

Education

Post-secondary education in Business/Social/Behavioral Sciences/Human Services/Psychology/Life Coaching/Leadership

Job description

At Prospect, we value the diversity of people. Diversity at Prospect means a workplace where individual differences are recognized and appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Prospect helps people get jobs. We’re a not-for-profit and registered charity, so while the bottom line can’t be ignored, it’s not our priority. Clients are.

We welcome anyone who is looking for a better life through employment. We work with candidates who have degrees; we also work with people who are experiencing homelessness or experiencing a mental health condition or challenge. We can help upgrade clients’ skills; we can also work with an employer to help them understand a candidate’s disability. Above all, we’re creative and resourceful.

Recognizing that not everyone learns in the same way, our methods include art and the great Alberta outdoors as tools. We help young and old, people changing industries, recent immigrants, veterans, people with disabilities, and everyday Albertans who feel that the job search process has become daunting. If that sounds good to you, let’s get to work!

What will you do?

• Research client file(s) to determine: service plan, work history, diagnosis, support network, medication requirements, current funding, client learning style and all other relevant information, to assist in establishing retention strategies, goals, and outcomes for clients and employers
• Complete on-site observation of client work performance, and collaborate with employers to achieve success through tailored strategies to manage employment
• Educate employers around strategies used with the learning style of the client, and develop transition plans for employers
• Analyze details of work expectations, work environments, and workplace cultures to anticipate possible barriers and stress points for clients
• Provide employers with ongoing education and sensitivity training on an inclusive workplace
• Assess clients and play an active role in building the confidence and capacity of clients to perform successfully in their role
• Update Service Coordinators, Career Advisors and other support networks on placement progress
• Continually monitor client and employer satisfaction with Prospect’s services and adapt according to feedback provided
• Accurately submit all required reporting in a timely fashion
• Adhere to and promote safety protocols, policies, and processes on the employer’s worksite
• Maintain a strong working knowledge of Alberta Employment Standards, Occupational Health and Safety Standards, Human Rights, Canadian Employment Equity Act, CET standards and funder policies and protocol

What does it take to do this job?

• Post-secondary education in Business, Social or Behavioral Sciences, Human Services, Psychology, Life Coaching, Leadership, and/or a related discipline.
• 2+ years related experience; with demonstrated reliability shown in past positions.
• Some post-secondary education and/or an equivalent combination of education and professional experience will be considered.
• Moderate skill level in Microsoft Office(Word, Excel, Outlook and PowerPoint).
• Persuasion, negotiation, tenacity, and a results-oriented attitude.
• Strong written and verbal communications skills, with demonstrated ability to present and facilitate.
• Excellent listening and critical thinking skills with the ability to identify problems and provide strategic, workable solutions.
• Ability to work individually and in a broader team based environment.
• A driven, ambitious, charismatic person who thrives under pressure.
• Knowledge of labour market and workforce planning solutions.
• Exposure to Diversity and Inclusion specific to disabilities is an asset.
• Able to maintain high ethical standards and handle sensitive information in a confidential, diplomatic manner.

Further Notes:

• A reliable vehicle and valid driver’s license is required for regular travel to various job sites.
• Ability to work a shift within the hours of 6am-11pm any day of the week at various employer sites.
• The successful candidate must pass a background criminal check.
• Those with a combination of post-secondary education along with professional experience may be considered.

About Us

Prospect Human Services is dedicated to identifying situations where groups of individuals are facing challenges with full participation, and developing the services and supports necessary to break down those barriers. Our current portfolio provides support to both individuals and employers to fully integrate our community and our workforce.

Prospect strongly believes in its five brand pillars and is looking for great candidates who share the same beliefs:

Prospect approaches every opportunity with enthusiasm. We drive change with energy, optimism and commitment. Anyone who walks through our doors can feel the positive energy.

Professional

In every facet of our work, our actions show a commitment to professional management and service delivery. Prospect is accountable, ethical and honest.

Prospect creates change by envisioning the end game and creating the means to realize it. We believe asking “why not?” aids progress. Solutions are created when we think beyond traditional boundaries.

Inclusive

Prospect is driven to achieve equal access for all to opportunities and resources. We strive to create a fair, healthy and high-performing environment where everyone is respected, encouraged and motivated, and their contributions help Prospect attain its goals.

Prospect seeks different perspectives. All parties must be engaged, including for-profit, not-for-profit, funders and government. Only by understanding all points of view can we create inclusive workplaces.

Further Notes:

• A reliable vehicle and valid driver’s license is required for regular travel to various job sites.
• Ability to work a shift within the hours of 6am-11pm any day of the week at various employer sites.
• The successful candidate must pass a background criminal check.
• Those with a combination of post-secondary education along with professional experience may be considered.

If you require an accommodation in order to participate in the application or selection process, please contact the HR/Recruitment department at [e-mail].

Prospect will consult with all applicants who request accommodation during the process to ensure that the accommodation provided takes into account any individual accessibility needs. Any information received relating to accommodation will be addressed confidentially.