Employment Resources Facilitator

ISSofBC - Immigrant Services Society of BC; Squamish; On-site; CAD 33,000 - 45,000; Full time

Benefits offered by this job

Living wage BC employer

Vacation and personal leave (105 hours

Extended health and dental benefits

EFAP

RRSP contribution

Job summary

ISSofBC - Immigrant Services Society of BC in Squamish, BC is seeking an Employment Resources Facilitator to improve client employment readiness. You will refer clients to community resources and support competency-based training to help job placement and self-marketing activities.

The role reports to the WorkBC Senior Manager and Program Manager – WorkBC Squamish, with a focus on client outcomes, curriculum design, and collaboration with stakeholders to support newcomers in finding employment

Qualifications

• Certificate or diploma in vocational counselling, human services, Certificate in Essential Skills, or Job Finding Club facilitation.
• Fluency in English along with exceptional communication and interpersonal skills, are required.
• Fluency in any additional languages is considered an asset.
• Proficiency in public speaking and the ability to convey ideas clearly to diverse audiences, are essential.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Proven career/employment counselling skills; well-versed in Canadian job search strategies and techniques.
• Demonstrated knowledge of the local labour market, especially those related to newcomer clients.
• Demonstrated experience in developing and facilitating groups and workshops.
• Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
• Ability to engage with external stakeholders.
• A clear provincial Criminal Record Check, including a vulnerable sector check, is required, and will be ordered and paid for by the organization.

Responsibilities

• Markets employment and training programs to prospective clients and employers and develops related promotional materials.
• Conduct orientations, information sessions, pre-screens, and evaluates client eligibility for programs and services. Supports clients to enroll in government required registration.
• Provides clients with information regarding available resources within the community, refers to other programs and services as required, and monitors enrollment/progress in those programs.
• Provide support, direction, and regular contact to clients utilizing the Resource Centre.
• Ensure clients utilizing the Resource Centre have access to current and updated job search resources and job leads. Support and follow-up clients in their self-marketing job search.
• Liaises with the program funder, internal staff, and stakeholders to provide and receive information that supports clients/student’s ability to achieve their goals.
• Teaches student/client and provide coaching using a variety of instructional methodologies to enable the development of skills necessary for increased employability and/or personal independence.
• Assists clients to become job-ready by arranging for short-term training.
• Designs curriculum and lesson plans for courses such as computer skills, cohort training, job search skills, and essential skills. Modifies lesson plans according to factors such as student/client level, student/client goals and mental health and behavioral barriers.
• Formally evaluates students/clients in areas such as technical and interpersonal skill development; provides student/clients with feedback and prepares progress reports.
• Provide ongoing assessment and evaluation of student/client skill acquisition.
• Provides input and make recommendations to management on issues such as program evaluation and organizational policies.
• Maintain adequate levels of supplies. Make recommendations for types of equipment required. Completes and maintains related records and documentation such as student evaluations, attendance records, schedules, waitlists, and job placement results.

Skills

English fluency

Public speaking

Cultural competence

Stakeholder engagement

Job search knowledge

Education

Certificate or diploma in vocational counselling, human services, Certificate in Essential Skills, or Job Finding Club facilitation

Job description

Position: Employment Resources Facilitator

Program: WorkBC

Type: Full-time

Schedule: In-office, 37.5 hours per week

Duration: ASAP – March 31, 2027

Location: Squamish, B.C

Posting Date: October 1, 2026

Closing Date: October 15, 2027

Who are we?

ISSofBC is one of Canada's first and largest newcomer-serving organizations, supporting immigrants and refugees since 1968. Guided by our values of Purpose, Improvement, Belonging, and Being Genuine, we are committed to creating welcoming communities where everyone can thrive.

When you join ISSofBC, you become part of a diverse, inclusive, and collaborative team that is passionate about making a meaningful difference in people's lives. We foster a culture of innovation, transparency, and continuous learning, where your contributions are valued and your growth is supported.

With multiple locations, flexible work arrangements, and shorter work weeks than many organizations, we offer an environment that supports both professional fulfillment and work-life balance. Most importantly, you'll have the opportunity to build lasting relationships while helping newcomers create a sense of home and belonging in Canada.

Job Summary

Reporting to the WorkBC Senior Manager and Program Manager – WorkBC Squamish, the Employment Facilitator improves client employment readiness through referral and follow-up to community referral and through competency-based training. Employment Facilitators support clients to obtain job placements by facilitating and supporting self-marketing job search activities.

How You Will Make a Difference

• Markets employment and training programs to prospective clients and employers and develops related promotional materials.
• Conduct orientations, information sessions, pre-screens, and evaluates client eligibility for programs and services. Supports clients to enroll in government required registration.
• Provides clients with information regarding available resources within the community, refers to other programs and services as required, and monitors enrollment/progress in those programs.
• Provide support, direction, and regular contact to clients utilizing the Resource Centre.
• Ensure clients utilizing the Resource Centre have access to current and updated job search resources and job leads. Support and follow-up clients in their self-marketing job search.
• Liaises with the program funder, internal staff, and stakeholders to provide and receive information that supports clients/student’s ability to achieve their goals.
• Teaches student/client and provide coaching using a variety of instructional methodologies to enable the development of skills necessary for increased employability and/or personal independence.
• Assists clients to become job-ready by arranging for short-term training.
• Designs curriculum and lesson plans for courses such as computer skills, cohort training, job search skills, and essential skills. Modifies lesson plans according to factors such as student/client level, student/client goals and mental health and behavioral barriers.
• Formally evaluates students/clients in areas such as technical and interpersonal skill development; provides student/clients with feedback and prepares progress reports.
• Provide ongoing assessment and evaluation of student/client skill acquisition.
• Provides input and make recommendations to management on issues such as program evaluation and organizational policies.
• Maintain adequate levels of supplies. Make recommendations for types of equipment required. Completes and maintains related records and documentation such as student evaluations, attendance records, schedules, waitlists, and job placement results.

What You Bring

• Certificate or diploma in vocational counselling, human services, Certificate in Essential Skills, or Job Finding Club facilitation, and a minimum of 2 years’ employment counselling experience including facilitating workshops and small groups, or an equivalent combination of education, training and experience. A Career Development Practitioner Certificate is preferred.
• Fluency in English along with exceptional communication and interpersonal skills, are required.
• Fluency in any additional languages is considered an asset.
• Proficiency in public speaking and the ability to convey ideas clearly to diverse audiences, are essential.
• Demonstrated cultural competency and commitment to working effectively with diverse populations.
• Proven career/employment counselling skills; well-versed in Canadian job search strategies and techniques.
• Demonstrated knowledge of the local labour market, especially those related to newcomer clients.
• Demonstrated experience in developing and facilitating groups and workshops.
• Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
• Ability to engage with external stakeholders.
• A clear provincial Criminal Record Check, including a vulnerable sector check, is required, and will be ordered and paid for by the organization. The check must remain current throughout employment and be renewed every five (5) years.

Position Competencies

• Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.
• Collaboration and Teamwork: Build positive relationships through open communication and mutual trust to create an inclusive and collaborative environment and work effectively with others.
• Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.
• Bias Awareness: Demonstrate self-reflection on how personal identities, biases, and experiences influence perspectives and decisions. Actively mitigates bias and engages others to foster equity, inclusion, and respectful interactions.

Core Organization Competencies

• Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.
• Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.
• Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources

Why Join ISSofBC

• Hiring Salary: $24.08 - $33.05 per hour
• Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.
• 105 hours of vacation and 35 hours of personal leave
• Extended health and dental benefits
• Employee and Family Assistance Program (EFAP).
• Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.