Employment Readiness Program Manager

Mission Possible; Mission; On-site; CAD 58,000 - 62,000; Full time

Benefits offered by this job

3 weeks paid vacation

Extended health benefits

EAP program

RRSP matching 3%

Professional development

Coaching certification training (CLC)

Job summary

Mission Possible in Vancouver's Downtown Eastside is seeking an Employment Readiness Program Manager to lead the ERP and related social enterprise initiatives, coordinating program delivery, partnerships, and wrap-around services.

The role requires strategic leadership, strong communication, and 1–3 years of non-profit program development experience. The position is hybrid (4 days in office/1 remote) with a start date of September 1, 2026.

Qualifications

• Excellent interpersonal, organizational, and communication skills.
• Project/program management and evaluation experience.
• Creative problem-solving skills.
• A supportive and empowering leadership style.
• 1-3 years experience with program development in the non-profit sector.
• Experience working directly with individuals who experience barriers to employment is an asset.

Responsibilities

• Coordinate ERP program delivery and capacity planning with program and social enterprise teams.
• Lead the case management system and caseload assignments.
• Oversee partnerships development with organizations for referrals and wrap-around services.
• Manage intake processes to hit social impact targets.
• Improve program processes and policies to enhance participant experience.
• Develop and strengthen work readiness training and wraparound services onsite.
• Cultivate relationships with partner organizations and social service providers.
• Conduct regular coaching with a caseload of participants and ensure transitions to work.

Skills

Interpersonal skills

Organizational skills

Communication skills

Project management

Leadership

Creative problem-solving

Non-profit experience (asset)

Education

1-3 years experience in non-profit program development

Job description

Employment Readiness Program Manager

ABOUT MISSION POSSIBLE Mission Possible is a non-profit organization and social enterprise located in Vancouver’s Downtown Eastside. We support individuals challenged by homelessness, poverty, addiction, mental illness, and other barriers to employment to achieve a renewed sense of dignity and purpose through meaningful work. Through our Employment Readiness Program and our social enterprises, we equip our program participants with the skills, confidence, and support they need to rejoin the workforce and rebuild a self-sustaining livelihood for themselves.
Tenacious. Empowering. Supportive. Humble. Compassionate. These are Mission Possible’s core values, and we’re looking for someone who also holds these values to join our incredible team as our Employment Readiness Program Manager.

ABOUT THE JOB Position type:

• Permanent, full-time, 40 hours per week; hybrid (4 days in office/1 day remote)

Salary: $58,000-62,400 commensurate with experience Key Benefits:

• 3 weeks paid vacation
• 100% Employer paid Extended Health Benefits and Employee and Family Assistance Program
• RRSP Matching Program up to 3%
• Professional development opportunities
• Training provided to become a Certified Leadership Coach (CLC)

Start Date: September 1st, 2026 Requirements:

• Legally allowed to work in BC
• A vulnerable sector criminal record check is required for this position

Working Conditions: This role is team-based. The MOM will report to the Director of Programs and will supervise assigned coordinators on the program team. Most work will take place in MP’s main office, and visiting of other organizations and events will be required for outreach and networking.

We value, support, and thrive in a diverse and inclusive workplace. Those with diverse abilities are encouraged to apply.

The Program Manager will:

• Manage the effective coordination, capacity planning, and program delivery of the ERP with both the program and social enterprise teams
• Lead the case management system, including software and caseload assignments
• Oversee the coordination of partnership development with organizations for program referrals and wrap-around services
• Manage the intake process to ensure that the program team stays on track to achieve the organization’s social impact targets
• Ensure continuous improvement of program processes and policies to provide quality experience to participants and address gaps in service delivery
• Oversee the development of work readiness training and wraparound services provided onsite
• Develop and strengthen relationships with partner organizations, agencies, and social service providers to promote and enhance the ERP
• Follow up with participants to address issues regarding program policy and expectations in order to hold participants capable at all times
• Manage data collection for the ERP to ensure proper reporting and effective decision making
• Conduct regular coaching sessions with a caseload of 12 participants
• Ensure that participants’ accomplishments are being celebrated and transitions to work outside of MP are being incentivized
• Facilitate workshops, information sessions, and outreach events when appropriate
• Provide leadership, management, and ensure accountability for all direct reports utilizing EOS tools and processes
• Conduct weekly meetings, quarterly conversations and annual reviews with direct reports
• Other duties as assigned by the Director of Programs

ABOUT YOU: Our ideal candidate has:

• Excellent interpersonal, organizational, and communications skills
• Project/program management and evaluation experience
• Creative problem-solving skills
• A supportive and empowering leadership style
• 1-3 years experience with program development in the non-profit sector
• Experience working directly with individuals who experience barriers to employment is an asset