Employment Case Counsellor (2025-541-CP)

WoodGreen Community Services; Toronto; Hybrid; CAD 54,000 - 56,000; Full time

Job summary

A community services organization in Toronto is seeking an Employment Case Counsellor to manage client casework and provide employment counselling. The role includes helping clients overcome barriers to employment and connecting them with job opportunities. Candidates should have an undergraduate degree in Social Services and relevant experience working with vulnerable populations. This position offers hybrid work options with a commitment to diversity and inclusion.

Qualifications

• 1-3 years experience in employment related services.
• Experience with vulnerable populations, particularly job seekers.
• Track record of placing clients in employment.

Responsibilities

• Deliver case management and employment counselling.
• Assist clients in job search and developing action plans.
• Liaise with community agencies and maintain client records.

Skills

Casework skills

Counselling skills

Digital literacy

Conflict resolution

Communication skills

Education

Undergraduate degree in Social Services

Job description

Employment Case Counsellor (2025-541-CP)

Employment Type: Permanent Full-time, Bargaining Unit (1 Vacancy)

Work Hours: 35 hours/week (Mon - Fri, 9am - 5pm)

Work Setting: Primary Site: 815 Danforth Ave, Toronto. Hybrid - Opportunity to Work Remotely after Orientation & Training Period

Salary: External G7: $54,097.76/year. Internal G8: $55,201.79/year

Application Deadline: December 29, 2025 at 11:59pm

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview

This position reports to the Manager, Workforce Development, Trades. The incumbent delivers in-person and remote case management, employment counselling and job development activities to prepare clients for employment opportunities in specific sectors, roles and occupations. The Employment Case Counsellor (ECC) will be responsible for ensuring the progress and success of the client experience in various programs at WoodGreen, managed by the Workforce Development Team. The ECC will work with unemployed or underemployed clients with barriers to employment and/or who are part of a traditionally under-represented group within the labour market. The ECC will be the client’s advocate and will assist in resolving client problems and eliminating barriers to successful participation, including preparing clients for the job search (e.g., building a LinkedIn profile, ATS-friendly resume, online job search, remote and in-person interviewing).

What You Will Do

• Performs case management duties, which include assessment, goal setting and the development of action plans with clients, ongoing intervention, re-assessment, case termination, and follow up.
• Locates and contacts potential employers and finds job opportunities for clients.
• Works collaboratively with training facilitator to support clients’ active and successful participation in training programs. This could include problem solving and client support around attendance, behaviour, comprehension and other barriers to success.
• Assessment duties to include administering a range of assessment tests including skills-based, occupational and educational tests and using results to help clients explore options and make decisions about training and employment opportunities.
• Facilitates information sessions and workshops as needed.
• Supports clients in the use of an online platform to explore job opportunities.
• Conducts in person (as possible), online, social media and phone based outreach activities to attract and screen clients for programs and services. Conduct program information sessions and performs intake activities.
• Provides assistance to participants as they manage their life situation (eg. direct those in need to the appropriate service: housing, medical, child care and emotional wellness issues).
• Identifies barriers to learning and/or employment and refers participants to the appropriate source of support.
• Responds to emergencies and provides crisis intervention in addition to maintaining a caseload.
• Mains detailed notes of client interaction. Enters and manages data in online client records and collects statistical data according to Program and Unit policies.
• Liaises with community agencies and attends meetings.
• Works with other WoodGreen staff in order to provide interdisciplinary support to participants.
• Ensures the anti-racism objectives and community development principles of the organization are achieved within the program.

What You Bring to the Team

• Minimum undergraduate degree in Social Services or a related field(s).
• One to three years experience delivering employment related services, ideally involving employment counselling, case management, job development, training and assessment.
• Significant lived experience, preferably in multiple occupations and work settings, that can be shared to inspire and teach clients successful life strategies and resilience.
• Experience working with vulnerable populations, ideally job seekers with multiple barriers.
• Track record of successfully placing clients in employment.

What Sets You Apart

• Demonstrated casework, counselling, and group work skills.
• Skills in approaching and working successfully with employers to obtain placements or employment for clients with barriers.
• Able to work effectively with target population.
• Strong digital literacy skills, particularly in the areas of online job search, online learning, building an online presence and optimizing the use of LinkedIn.
• Expert knowledge of employment-related information including resume writing, interviewing, networking and job search.
• Excellent written, verbal communication skills, and strong presentation skills, organizational, planning and time-management skills.
• Demonstrated intervention (including crisis intervention) skills and Social assessment skills.
• Knowledge and skills in conflict resolution.
• Well-developed writing skills in recording case notes and client file documentation.
• Strong skills in accurate and timely data collection and reporting. Knowledge of Employment Ontario forms and guidelines a plus.
• Strong computer skills, including internet research skills.
• Knowledge and skills in the use of social resources.
• Knowledge of community development.
• Knowledge of job development.

WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at [e-mail] of the accommodation measures required. Information received relating to accommodation will be addressed confidentially.

This public job posting uses AI-powered tools to screen, assess, or select applicants.

Are you currently employed by WoodGreen Community Services?*

Are you legally entitled to work in Canada?*

Do you have the minimum of an undergraduate degree or diploma in Social Services or a related field(s)?*

How many years of experience do you have in delivering employment related services, ideally involving employment counselling, case management, job development, training and assessment?*

Do you have experience working with vulnerable populations, ideally job seekers with multiple barriers?*