Employer Service Centre Agent

WorkSafeBC; Richmond; On-site; CAD 36,000 - 47,000; Full time

Benefits offered by this job

Health care

Tuition reimbursement

Retirement pension

Job summary

WorkSafeBC in Richmond, BC, seeks Employer Service Centre Agents (ESCA) to provide exceptional service to employers registering and maintaining accounts for our no-fault insurance system. This 18-month temporary role is based in our Richmond office five days a week.

You will handle inquiries, collect information, and assist with online services, while ensuring accurate data and courteous interactions with clients. Join a values-driven team dedicated to safe workplaces.

Qualifications

• Provide outstanding customer service to employers.
• Gather and analyze information in a timely manner.
• Explain information clearly to audiences with varying knowledge.
• Interact diplomatically and empathetically to build rapport.
• Adapt to changing priorities and interruptions.

Responsibilities

• Handle incoming phone inquiries regarding employer assessments, account compliance, financial transactions, and online services.
• Collect required financial information from clients; may involve calling employers.
• Communicate via email to new employers and e-business agents for online account services.
• Investigate and update employer contact information and records.
• Model responsive, respectful, fair, collaborative, and forward-thinking behavior.

Skills

Customer service

Active listening

Information gathering

Communication

Prioritization

Job description

Overview

Do you have experience providing exceptional customer service? We have opportunities for client-focused individuals to join our Assessments department as Employer Service Centre Agents (ESCA).

The Assessments department at WorkSafeBC is responsible for helping employers register for our no-fault insurance systems and maintain their accounts. Working in our call centre, you'll support our customer service initiatives by acting as the first point of contact for employers who require assistance with their insurance coverage - answering their questions regarding coverage, registration, and payment. This is a temporary opportunity for 18 months.

How you’ll make a difference:

You’ll help ensure B.C.'s workers' compensation system is properly funded so we can serve workers and employers now and in the future.

Working at WorkSafeBC

We serve the workers and employers across B.C., and we do that best when we're together. It's how we collaborate, learn from one another, and develop our people.

This role is based in our Richmond office five days a week.

Like everything we do, our work model continues to evolve to support those we serve. We remain committed to a work model that strengthens our culture and helps us deliver our best work, while balancing flexibility and a positive employee experience.

What you will do

• Handle incoming phone inquiries regarding employer assessments, account compliance, financial transactions, and WorkSafeBC's Online services.
• Collect required financial information from clients for the employer account, which may require placing phone calls to employers
• Communicate via email to new employers and e-business agents who have requested assistance for online account services
• Investigate employer contact information for returned mail and update contact information on employer accounts
• Consistently model the appropriate level of organizational behaviours expected of all WorkSafeBC employees: responsive, respectful, fair, collaborative, accountable, and forward thinking.

Is this a good fit for you?

We're looking for people who can:

• Provide outstanding customer service
• Gather and analyze information in a timely manner
• Actively listen and clearly convey information to audiences with varying levels of knowledge
• Interact in a diplomatic, empathetic, and objective manner, and build rapport with individuals
• Independently manage changing priorities and frequent interruptions

Your background and experience

• Ability to handle incoming phone inquiries
• Must have good typing skills
• Ability to apply correct English language skills, grammar, and spelling
• Ability to accurately record and enter data

Important to know

Before we can finalize any offer of employment, you must:

• Consent to a criminal record check
• Confirm you're legally entitled to work in Canada

Who we are

At WorkSafeBC, we promote safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries or diseases occur, we provide compensation and support injured workers in their recovery, rehabilitation, and safe return to work. We're honoured to serve the 2.49 million workers and 263,000 registered employers in our province.

What's it like to work at WorkSafeBC?

It's challenging, stimulating, and rewarding. Our positions offer diversity and opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important, and so are the people we do it for.

Our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences that reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self.

Learn more:

Discover who we are .

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package may include vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. We also offer continuous learning opportunities, leadership development programs, and tuition reimbursement to make your career at WorkSafeBC rewarding. As a member of our team, you'll have access to services and benefits that can help you get the most out of work - and life.

Learn more:

Find out what we offer .

Salary:

$29.78/hourly