Employer Engagement Specialist - Full-Time- Calgary

Serco; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Performance-based incentives

Benefits promoting work-life balance

Job summary

A leading service provider in Canada seeks an experienced Employer Engagement Specialist to enhance workforce solutions in Alberta. This role involves building relationships with employers, coordinating hiring events, and utilizing labour market insights to improve service delivery. The ideal candidate has a Bachelor's degree and extensive experience in employer engagement or workforce development. Competitive pay and benefits are offered, fostering work-life balance.

Qualifications

• 5–7 years of experience in employer engagement or workforce development.
• Demonstrated success in maintaining employer relationships.
• Experience with hiring events and managing MOUs.

Responsibilities

• Serve as the primary contact for employers, ensuring service alignment.
• Build and maintain strong employer relationships.
• Share labour market insights with staff to inform service delivery.

Skills

Employer engagement

Workforce development

Data tracking

Relationship building

Communication

Education

Bachelor’s degree in Human Resources, Business Administration, or related field

Tools

CRM platforms (e.g., Compass)

Job description

Serco is expanding its programs across Canada and seeks an experienced Employer Engagement Specialist to strengthen workforce solutions in Alberta.

Position Description & Qualifications

The role requires high energy and dynamic interaction with government customers, community partners, job training and support service providers, industry partners, employers, and job seekers.

Responsibilities

• Serve as the primary point of contact for employers, ensuring strong engagement and alignment between job seeker pathways and real employment opportunities.
• Coordinate employer relationships, manage labour market intelligence, and support inclusive workforce solutions across multiple centres.

In This Role, You Will

• Build and maintain strong employer relationships across the Metro region to ensure seamless access to services.
• Coordinate job opportunities, hiring events, employer‑led initiatives, and training partnerships to connect employers with qualified candidates.
• Share labour market information, hiring trends, and employer insights with frontline staff to inform service delivery and job seeker pathways.
• Assist Navigators and Case Managers with employer‑specific placements, barrier resolution, and workplace accommodations to promote inclusive practices.
• Manage employer‑related MOUs, service tables, and referral flows to maintain structured collaboration and accountability.
• Ensure standardized employer engagement practices across all centres to prevent duplication and strengthen service integration.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Workforce Development, or a related field.
• 5–7 years of experience in employer engagement, workforce development, economic development, or talent acquisition.
• Demonstrated success in building and maintaining employer relationships across multiple sectors and regions.
• Experience coordinating hiring events, job fairs, and employer‑led initiatives, including managing MOUs and referral flows.
• Familiarity with inclusive hiring practices, workplace accommodations, and accessibility standards.
• Proven ability to interpret and share labour market information to inform service delivery.
• Proficiency in data tracking and reporting systems (e.g., Compass or similar CRM platforms).
• Strong analytical skills to translate labour market data into actionable strategies.
• Solid understanding of Alberta labour market conditions, workforce challenges, and economic development priorities.
• Knowledge of employment legislation, accessibility requirements, and diversity/inclusion frameworks.

Core Competencies

• Relationship Building – Ability to establish trust and maintain long‑term employer partnerships.
• Communication – Strong verbal and written skills for employer engagement and stakeholder collaboration.
• Problem‑Solving – Skilled in addressing systemic barriers and developing tailored solutions.
• Cultural Competence – Ability to embed trauma‑informed principles and cultural safety in service delivery.
• Analytical Thinking – Use labour market data to inform strategies and adapt services to employer needs.
• Organizational Skills – Manage multiple events, reporting requirements, and stakeholder relationships effectively.

Company Overview

Serco Canada Inc. provides services to federal and provincial governments and commercial clients, operating across 100+ sites in Defence, Citizen Services, and Transportation.

Benefits

Competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance. Salary ranges are provided in the posting and may vary by location and role.

Equal Employment Opportunity

Serco complies with all applicable federal, provincial, and local leave laws.