Employee Support Coordinator

Bayshore HealthCare Ltd.; Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading healthcare company in Canada is seeking an Employee Support Coordinator to enhance customer service for field and administrative teams. The role involves managing credentials, supporting onboarding, and improving communication with independent contractors. Ideal candidates will have strong organizational skills and experience in healthcare environments.

Qualifications

• 2-5 years of direct experience in a healthcare environment.
• Strong written and verbal communication skills.

Responsibilities

• Manage credentials, certificates, and funder requirements.
• Provide first-level contact via email and triage inquiries.
• Support team activities and project development.

Skills

Communication

Time Management

Multitasking

Discretion

Education

Diploma or higher

Tools

Microsoft Office

Job description

Bayshore HealthCare’s Northern Staffing program has provided high-quality community health care solutions to Canada's North since 1997. Our Employee Support Team supports our passionate Healthcare Professionals from all over Canada who travel on assignments to remote northern communities of British Columbia, Alberta, Manitoba, Ontario, Yukon, Northwest Territories and Nunavut.

The Manager of Employee Support is seeking an Employee Support Coordinator to enhance the customer service experience of field and administrative teams, support special projects such as independent contractor requirements, and act as a seamless extension of the Bayshore Northern Staffing administration team. The Coordinator will work closely with the Director of Operations, Director of Clinical Services, and other management members.

This role requires attention to detail, solid organizational skills, and the ability to meet tight deadlines while managing multiple critical requests across our divisional team. The ideal candidate will be experienced in supporting various operating systems, managing complex credentials and onboarding requirements for new hires, serving as a point of contact for independent contractor requests, and providing backup support for the Bayshore Northern Staffing Response inbox and incoming calls.

The individual must understand Bayshore Northern Staffing’s business priorities, proactively anticipate needs, and drive improvements in communication and responses to field staff and independent contractor inquiries. High integrity, discretion, and professionalism in handling confidential information are essential. The candidate should be capable of completing complex tasks autonomously, acting with appropriate urgency, and taking effective action.

The Role

1. Manage credentials, certificates, and funder requirements for employees and independent contractors, working closely with onboarding coaches.
2. Provide first-level contact via email, triage inquiries to appropriate management, and track response timeliness.
3. Support the Clinical/Education team orientation and practicum processes by sending meeting invitations and assigning self-learning modules as backup to the administrative assistant.
4. Maintain reports for new hires, coordinate practicum activities, and collaborate with educators for outstanding support.
5. Co-facilitate review meetings with the Manager of Employee Support and present data to senior management.
6. Assist with Employee Support project development and rollout as needed.
7. Support team activities such as meetings, reports, and process development in collaboration with the Manager of Employee Support.

Qualifications

Education

Diploma or higher preferred.

Experience

Required:

• 2-5 years of direct experience in a healthcare environment.
• Hands-on experience with Microsoft Office applications, including Teams, Word, Excel, PowerPoint, Outlook.
• Strong written and verbal communication skills, capable of drafting and formatting complex correspondence.
• Excellent time management, multitasking, and prioritization skills with minimal supervision.
• Sound judgment, reasoning, discretion, and professional communication skills.

Preferred:

• Experience with documentation management systems and client relationship management systems.