Empathetic Crisis Line Support Worker – Evening Shifts

YWCA Westman; Brandon; On-site; CAD 35,000 - 39,000; Full time

Benefits offered by this job

Vacation entitlement 3 weeks per year

Paid sick days

Group health benefits for full-time

Pension plan (Community Agency Benefit

Employee Assistance Program

Training and development opportunities

MGEU union membership

Job summary

YWCA Westman in Brandon, MB is seeking a Crisis Line Support Worker for an evening, full-time role. The position focuses on crisis line responses, safety planning, trauma-informed care, and connecting clients to community resources.

You will log calls and intake information into the client database while maintaining confidentiality. The role requires empathy, excellent communication, ability to work in a fast-paced environment, and a commitment to non-judgemental support.

Qualifications

• Diploma or degree in humanities or related fields is an asset.
• Emergency First-Aid and CPR certification required.
• ASIST certificate or equivalent crisis intervention training preferred.
• Clear Adult/Child Abuse Registry and Criminal Record Check.

Responsibilities

• Answer crisis line calls via phone, messages, and social media.
• Provide crisis support, assessments, planning and service implementation.
• Log calls and intake information into client database accurately.
• Offer crisis intervention, counselling, safety planning and referrals.
• Maintain confidentiality and coordinate with shelter services as needed.

Skills

Trauma-informed care

Harm reduction

Empathy and listening

Crisis intervention

Strong written/verbal comms

Client assessment

Education

Diploma/Degree in humanities or related

Emergency First-Aid & CPR

ASIST certificate

Crisis intervention training

Adult/Child Abuse Registry & CRC

Job description

YWCA Westman in Brandon, MB is seeking a Crisis Line Support Worker for an evening, full-time role. The position focuses on crisis line responses, safety planning, trauma-informed care, and connecting clients to community resources.

You will log calls and intake information into the client database while maintaining confidentiality. The role requires empathy, excellent communication, ability to work in a fast-paced environment, and a commitment to non-judgemental support.