EMERGENCY SHELTER WORKER

Nunatsiavut Government; Newfoundland and Labrador; On-site; CAD 45,000 - 65,000; Full time

Job summary

Nunatsiavut Government invites a dedicated housing and community support worker to empower residents toward independent living. You will warmly welcome clients, build supportive relationships, and guide them toward housing and employment goals while maintaining professional boundaries.

The role emphasizes harm-reduction, recovery-based support, de-escalation when needed, accurate documentation, and strict confidentiality. Shift flexibility, including nights and weekends, is required.

Qualifications

• Certificate or Diploma in a related field or equivalent combination of education and experience.
• Training in Non-Violent Crisis Intervention and related areas is preferred.
• Ability to work shift work including nights and weekends.

Responsibilities

• Welcome all clients with kindness, respect and without judgement.
• Develop supportive relationships with residents while maintaining professional boundaries so they can realize housing, employment and lifestyle goals with independence.
• Offer clients support based on a harm reduction, recovery-based approach.
• De-escalate potentially volatile situations using conflict resolution and crisis intervention techniques.
• Record client notes, daily logs and incident reports following policies for recording, sharing information appropriately and confidentially.
• Other related duties as required

Skills

Conflict resolution

Crisis intervention

Record keeping

Education

Certificate or Diploma in Community Studies/Criminology/Mental Health/Addictions/Psychology or related field

Job description

• Welcome all clients with kindness, respect and without judgement.
• Develop supportive relationships with residents while maintaining professional boundaries so that they can realize their future housing, employment and lifestyle goals with the aim of achieving independence.
• Offer clients support based on a harm reduction, recovery-based approach.
• De-escalating potentially volatile situations using conflict resolution and crisis intervention techniques.
• Record client notes, daily logs and incident reports following appropriate policies for recording, sharing information appropriately and confidentially.
• Other related duties as required

Qualifications

• A certificate or diploma in Community Studies, Criminology, Mental Health/Addictions, Psychology or related field (or equivalent combination of education and experience).
• Training in the following areas: Non-Violent Crisis Intervention, ASIST, Intergenerational Trauma and Addictions, Recovery Model, Housing First Approach, 1st Aid/CPR.
• Good Code of Conduct.
• Ability to work shift work and flexible hours, including nights and weekends