Shelter Worker

Options Community Services; Surrey; Presencial; CAD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Options Community Services in Surrey seeks a Shelter Worker to oversee resident safety, manage intake, and support transitions toward independence. You will secure the premises, respond to conflicts, and coordinate referrals and orientation with empathy and clear boundaries.

You will supervise basic life skills, address barriers in collaboration with residents, and model professional behavior while maintaining confidentiality in a dynamic, 24-hour shelter environment.

Formación

• Bachelor’s degree in Psychology or related field with at least 1 year of relevant experience in last five years.
• Crisis intervention, conflict resolution and mediation skills with cultural sensitivity training.
• Level I First Aid certificate required.
• Class 5 Driver’s License and access to a personal vehicle preferred.

Responsabilidades

• Secure premises and ensure a safe, welcoming environment.
• Handle 24-hour referrals and intake/orientation processes; respond to unsafe actions and conflicts among residents.
• Supervise basic life skills and assist with hygiene; model appropriate behavior and encourage resident participation.
• Address resident barriers with collaborative plans and provide resources and support.

Conocimientos

Crisis intervention

Conflict resolution

Mediation

Cultural sensitivity

Communication

Teamwork

Educación

Bachelor’s Degree in Psychology

Bachelor’s Degree or related field

Descripción del empleo

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about making a difference in people's lives and helping them turn a new page? Join us as a Shelter Worker, where you’ll be on the front lines of change, offering vital emergency care and empowering individuals to reclaim their independence. Here, you'll engage with residents with empathy and drive, collaborating to achieve meaningful goals and transforming lives.

Reporting to the Program Manager, our selected candidate will ensure that our residents have a safe and welcoming environment by securing the premises, conducting minor repairs, and responding to unsafe actions and conflicts among residents. Your role will include handling 24-hour referrals, extending stays as needed, and managing intake and orientation. You'll oversee the care and safety of both the residents and the shelter, set clear boundaries, and foster a positive atmosphere. Additionally, you'll supervise basic life skills, assist with hygiene, address resident barriers with collaborative plans, and provide resources and support while modeling appropriate behavior and encouraging resident participation.

Qualifications

The ideal candidate for this position will hold a Bachelor’s Degree in Psychology or a related field, with at least one year of recent, relevant experience within the last five years, including work in substance abuse and mental illness. They should have training in crisis intervention, conflict resolution, and mediation skills, as well as cultural sensitivity training. While a combination of education and experience may be considered, preference will be given to those with crisis line experience. A current Level I First Aid certificate is required. A Class 5 Driver’s License and access to personal vehicle are preferred.

The ideal candidate will thrive in a dynamic environment, adapting to emerging trends and demands with high motivation and sensitivity. Superior time management, proven crisis intervention, conflict resolution, and mediation skills are essential, along with strong teamwork and communication abilities. Candidates should demonstrate proficiency in developing program materials, a commitment to problem‑solving, and the ability to work independently, prioritize tasks, and meet deadlines while maintaining confidentiality.

This position follows a variable schedule with no fixed hours.

This position is open to all applicants and requires union membership.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.