Emergency Roadside Services Driver (Tow Truck Driver)

CAA Niagara Talent Management Team; Thorold; On-site; CAD 40,000 - 60,000; Full time

Job summary

Join a dedicated team as an Emergency Roadside Services Driver, where you will be the hero on the road! This role involves providing exceptional customer service while assisting members with vehicle troubles, from jump-starting batteries to towing. With a focus on safety and efficiency, you will operate a tow truck and ensure that every customer receives the highest level of support. Enjoy a rewarding career with opportunities for training and development, alongside a robust benefits package. If you're passionate about helping others and thrive in dynamic environments, this is the perfect opportunity for you!

Benefits

Signing Bonus

Paid Training for MTO Certification

Virtual Healthcare

Defined Contribution Pension Plan

Growth/Training Opportunities

Community Volunteer Program

Green and Wellness Reimbursement

Paid Personal and Vacation Hours

Qualifications

• Must have a valid Class G driver’s license and complete driver training.
• 2+ years of customer service experience is required.

Responsibilities

• Provide exceptional roadside assistance to customers and members.
• Drive a tow vehicle and respond to dispatch calls in a timely manner.

Skills

Customer Service Expertise

Mechanical/Technical Know-How

Physical Readiness

Education

Valid Class G driver’s license

Completion of driver training program

Tools

Company-provided tablet

Job description

Emergency Roadside Services Driver (Tow Truck Driver)

Monday, February 17, 2025

WHO WE ARE

CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 157,000 members across Niagara, allowing us to focus on earning your continued trust, every day!

ERS TOW TRUCK DRIVER:

Our Emergency Roadside Service (ERS) Tow Truck Drivers are the roadside heroes here at CAA Niagara! If you’ve got outstanding customer service skills and a talent for all things mechanical and technical, we want to hear from you!

As true brand ambassadors, our ERS Drivers are there when it matters most—jump-starting batteries, towing vehicles, and being the everyday heroes our customers can rely on.

WHAT’S IN IT FOR YOU?

Signing Bonus AND PAID TRAINING FOR MTO APPROVED TOW CERTIFICATION!

Join our team and earn up to $1,000 in bonuses:

Receive $500 after successfully completing 6 months of active service.

Earn an additional $500 after completing 12 months of active service.

We provide training for MTO Mandatory Tow Truck Driver Training, a savings of $700!

At CAA Niagara, we offer a robust total rewards package that includes:

• Virtual Healthcare and Nurse Navigation Support
• Defined Contribution Registered Pension Plan
• Growth/Training and Development opportunities
• Give Where You Live Program (Community Volunteer Program)
• Green and Wellness Reimbursement Program
• Paid Personal and Vacation Hours

WHO WE ARE LOOKING FOR:

Must-Haves (BFOR):

• A valid Class G driver’s license.
• Physical readiness to lift up to 70 lbs and perform tasks like bending, twisting, kneeling, pushing, and pulling throughout the day (all truck types require ‘heavy’ physical effort).
• Successful completion of driver training program approved by the Ministry of Transportation (MOT) and maintain towing licenses, which include annual background checks and driver abstract reviews.
• A clean driving record to meet our company insurance requirements.

Experience & Skills:

• Mechanical/Technical Know-How: A solid understanding of vehicle basics and their differences to ensure accurate service delivery.
• Customer Service Expertise: 2+ years of experience delivering exceptional service.
• Bonus Points: Previous towing experience is a strong asset!

RESPONSIBILITIES

As a CAA Niagara (ERS) Driver you will be handling the following duties, including by not limited to:

• Deliver Exceptional Service: Provide outstanding support to our members and customers while proudly representing CAA Niagara as a brand ambassador.
• Respond to Dispatch Calls: Drive a Tow fleet vehicle to assist members and customers, ensuring timely and reliable roadside service.
• Perform Roadside Assistance: Handle tasks like battery testing/replacement, tire fixes/replacement, vehicle lockouts, and towing with precision and care.
• Stay Active on the Job: Use upper and lower body strength throughout the day for activities like lifting hoods, ratcheting straps, and reaching under vehicles on various terrains.
• Follow Safety Standards: Operate fleet vehicles while adhering to all safety regulations, internal policies, and applicable laws.
• Vehicle Care and Inspection: Perform daily circle checks, inspections, and upkeep to keep your service vehicle safe, clean, and ready for action.
• Technology: Use a company-provided tablet for navigation, dispatch communication, and efficient task management.

Are you passionate, enthusiastic, and driven to deliver exceptional service to the Niagara Region community? If so, we want to hear from you!

Apply today—we can’t wait to review your application!

CAA Niagara is an equal opportunity employer and is committed to providing an accessible and inclusive workplace. We are dedicated to ensuring that our recruitment processes are barrier-free and accommodating to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or employment process, please inform our Human Resources department at [e-mail]

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.