Emergency Medical Dispatcher

M.D. Ambulance Care Ltd.; Saskatoon; On-site; CAD 42,000 - 62,000; Part time

Job summary

Medavie Health Services West in Saskatchewan is seeking an Emergency Medical Dispatcher to support emergency and administrative calls. The role requires handling calls, dispatching units, and maintaining accurate records, with adherence to safety standards.

The position is permanent part-time, with potential temporary full-time scheduling during onboarding. Strong communication, multi-tasking, and stress management are essential in a fast-paced environment.

Qualifications

• EMD certificate required for dispatcher duties.
• CPR/AED certification is required or asset.
• Criminal record check with vulnerable sector screening.
• Grade 12 completion or equivalent is required.
• Typing speed of at least 35 WPM is expected.
• APCO Tele-communicator certification is an asset.
• WHMIS knowledge is an asset; Medical Terminology is an asset.

Responsibilities

• Answer telephone calls promptly and courteously (emergent and admin).
• Receive and process emergency medical calls per NAED protocol and provide pre-arrival instructions when appropriate.
• Dispatch ambulances, first responders, or other resources as needed.
• Notify external agencies and update status as required.
• Maintain accurate records for delivery of emergency services and other duties.
• Monitor CAD status screens to determine unit availability and respond accordingly.
• Provide updates to responders via MDT and radio transmissions; ensure crew safety.
• Maintain calm, articulate, and concise communication during calls and broadcasts.

Skills

Excellent communication

Active listening

Computer proficiency

Attention to detail

Critical thinking

Multi-tasking

Calm under pressure

Team player

Organized

Telephone presence

Education

Grade 12 or equivalent

Tools

EMD certificate

CPR/AED

APCO Basic Tele-communicator certificate

Criminal record check

Typing 35 WPM

WHMIS

Medical Terminology (asset)

Job description

Position Type: Permanent * Closing date: 2026-09-15 * Medavie Health Services West (MHSW) is the subsidiary of Medavie Health Services responsible for the optimal operation and management of an integrated, service-led primary health care organization. People are the biggest drivers of our success, and we are excited to continue building a healthier Saskatchewan and Alberta together. * Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training. We are proud to invest in communities to help address some of Canada’s most pressing physical and mental health care challenges. As an employee of Medavie Health Services we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

This is a permanent part-time position. To support successful onboarding and training, external candidates may be offered a temporary full-time schedule for up to one year. Details regarding this option will be discussed during the interview process.

The position entails, but is not limited to the following:

• Answers telephone calls (emergent and administrative) promptly and courteously.
• Receive and process emergency medical calls according to NAED protocol, providing pre-arrival instructions when appropriate.
• Mandatory adherence to Medical Priority compliance standards.
• Dispatch ambulances, first responder groups, or other personnel and equipment as needed to handle all requests for assistance.
• Notify and update external agencies as appropriate.
• Maintain accuracy in the recording of information related to the delivery of emergency services or other services required of the MCCC.
• Monitor the status of all units displayed on the Computer Aided Dispatch (CAD) status screens to determine their availability to respond to calls for service.
• Keep responders informed, as information is available, by way of Mobile Data Terminal (MDT), updates and radio transmissions.
• Ongoing status checks to ensure crew safety.
• Promptly acknowledge all radio messages and take appropriate action.
• Display a calm, articulate, polite and concise manner when call taking or broadcasting.

Skills and Attributes:

• Excellent communication.
• Excellent and active listening skills.
• Excellent computer proficiency.
• Excellent attention to detail and documentation skills.
• Critical thinking and decision making.
• Ability to multi-task with little direction.
• Ability to thrive in a fast-paced work environment.
• In high stress situations you are calm, assertive when necessary, and able to quickly summarize information you receive.
• Collaborative.
• Organized.
• Possesses a confident and strong telephone presence.

Requirements:

• Emergency Medical Dispatcher (EMD) certificate.
• Cardiac Pulmonary Resuscitation (CPR), Automatic External Defibrillator, (AED.)
• Current criminal record check with vulnerable sector check.
• Must have completed Grade 12 (or equivalent).
• Must have a minimum typing speed of 35 WPM.
• APCO Basic Tele-communicator certificate is an asset.
• Medical Terminology course is an asset.
• WHMIS Course - Workplace Hazard Material Information Systems is an asset.

We would like to thank all candidates for expressing interest. Please note only those selected for the process will be contacted. While Medavie may use automated tools, including AI, to support application screening, candidates are expected to complete all recruitment interactions independently—without AI assistance—to ensure a fair and equitable process.

Medavie Health Services West is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.

Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care. Backed by the strength of a team of 8,500+ professionals from coast to coast, we’re committed to improving the wellbeing of Canadians so that every life can be lived to the fullest.

Medavie provides all-in-one private health insurance, public health administration, emergency medical services as Canada's largest contracted provider, as well as primary care, community health, mental health and addictions solutions, medical communications, and clinical training.

As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.