Emergency Dispatch Specialist

Sunnybrook; Toronto; On-site; CAD 42,000 - 56,000; Full time

Job summary

Sunnybrook in Toronto is seeking a skilled Emergency Dispatcher to process ambulance and fire requests. You will communicate with distressed individuals, provide pre-arrival instructions, and direct unit movement while operating CAD systems.

A calm demeanor, strong multitasking, and sound decision-making are essential. Training will be provided through a 12-week FT program, with background checks and industry certifications required.

Qualifications

• Minimum 18 years old and Grade 12 or equivalent.
• Effective oral and written communication.
• Read and apply complex policies.
• Strong multi-tasking, organizational, and prioritization skills.
• Ability to stay calm under pressure in fast-paced environments.
• Problem solving and critical thinking.
• Make sound independent decisions under emergency situations.
• Establish effective working relationships with coworkers and stakeholders.
• Strong computer literacy and data entry skills.
• Experience in Emergency Services is an asset.
• Background check, CPR, and required certifications.

Responsibilities

• Process emergency and non-emergency requests for ambulance and fire response
• Communicate with individuals under stress
• Provide pre-arrival instructions
• Direct and coordinate ambulance and fire unit movement
• Operate complex computer-aided telecommunications equipment

Skills

Communication skills

Stress management

Decision making

Multitasking

Calm under pressure

Data entry

Computer literacy

Policy interpretation

Education

Grade 12 or equivalent

Tools

Dispatch software

CAD systems

Job description

Sunnybrook in Toronto is seeking a skilled Emergency Dispatcher to process ambulance and fire requests. You will communicate with distressed individuals, provide pre-arrival instructions, and direct unit movement while operating CAD systems.

A calm demeanor, strong multitasking, and sound decision-making are essential. Training will be provided through a 12-week FT program, with background checks and industry certifications required.