Emergency Department Quality Improvement Coordinator

Windsor Regional Hospital; Windsor; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Windsor Regional Hospital in Windsor, Ontario is seeking an Emergency Department Quality Improvement Coordinator to lead initiatives that improve patient throughput and reduce length of stay for all ED patients. Reporting to the ED Director, you will collaborate with internal and external partners to advance Pay 4 Performance metrics and ED dashboards.

You will support models of care initiatives, monitor LWBS, and drive quality improvement projects with the ED leadership team, ensuring safe,

Qualifications

• Bachelor’s degree in health care or related discipline.
• 3–5 years of direct ED experience and/or project management coordination preferred.
• Proven track record delivering projects using structured PM methods.
• French language proficiency is an asset.

Responsibilities

• Coordinate and plan the Emergency Department initiatives to improve throughput and length of stay.
• Drive Pay 4 Performance metrics and use the ED dashboard to engage the team.
• Support models of care and concurrent care initiatives with Ontario Health and ED leadership.
• Facilitate CDU monitoring with providers.
• Facilitate the management of flow of assessment, imaging, and labs with HIS in collaboration with the ED leadership.
• Monitor LWBS metrics and follow-up needs of this population.
• Collaborate with multidisciplinary teams to improve admission avoidance and discharge.
• Participate in ongoing professional development and quality improvement initiatives.
• Ensure compliance with OHSA and promote a safe work environment.

Skills

Project management coordination

French language proficiency

Education

Bachelor’s Degree in health care or related discipline

Job description

Vacancy Status: Temporary Full-Time

Reporting to the Emergency Department Director, Emergency Department Quality Improvement Coordinator is responsible to improve patient throughput and length of stay for all patients attending the Emergency Department, as well as collaborate with internal and external partners to improve P4R indicators.

Duties and Responsibilities

• Provide coordination, planning, and other levels of support for the Emergency Department focusing on facilitating length of stay and throughput for all patients.
• Drive Pay 4 Performance metrics and utilize the Emergency Departmental dashboard to engage the multidisciplinary team
• Supports projects for models of care and concurrent care initiatives as required by Ontario Health in collaboration with the ED leadership team.
• Facilitates Clinical Decision Unit (CDU) monitoring in collaboration with the providers
• Facilitates the management of flow of assessment, diagnostic imaging, and laboratory studies through the application of hospital information systems in collaboration with the Emergency Resource Leader (ERL) and front line nursing staff ensuring smooth intra/Interdepartmental communication
• Monitor left without being seen (LWBS) metrics and follow up needs of this population
• Monitor length of stay and engage with the management and multidisciplinary team to facilitate any discharge planning needs for admit no beds held in the Emergency Department.
• Collaborate with the multidisciplinary teams for admission avoidance and facilitating discharge from the Emergency Department.
• Participation in the ongoing professional development of self and others
• Ensures compliance and support for staff for clinical quality indicators
• Complies with the Occupational Health and Safety standards for the hospital and is proactive in promoting a safe work environment
• Identified opportunities to improve communication processes and patient experiences, sharing suggestions with the team
• Participates in quality improvement projects in collaboration with the ED leadership team
• Assists with other program priority initiatives or projects in collaboration with the leadership team and other programs as needed.
• Other duties as assigned

Qualifications

• Bachelor’s Degree in health care or related discipline as deemed appropriate by the program
• 3-5 years of direct work experience in an Emergency Department and/or project management coordination preferred.
• Demonstrated success in project delivery and execution of project management methods
• French Language proficiency an asset

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.