Emergency Communications Officer (911)

Alberta Health Services; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization as an Emergency Communications Officer, where you will play a vital role in ensuring safe and effective emergency medical response. In this dynamic position, you'll be responsible for evaluating and processing calls, making critical decisions, and contributing to the EMS dispatch process. This role offers a unique opportunity to make a significant impact in emergency services while working in a supportive and collaborative environment. If you are passionate about helping others and thrive in a fast-paced setting, this is the perfect opportunity for you.

Qualifications

• Completion of Grade 12 or equivalent is required.
• EMD certification is necessary; course provided if not held.

Responsibilities

• Provide emergency medical call taking and dispatch services.
• Evaluate and process emergency and non-emergency calls.

Skills

Emergency Medical Dispatch (EMD)

Emergency Call Taking

Decision Making

Education

Grade 12 or equivalent

Job description

Your Opportunity: Description:

As an Emergency Communications Officer, you will provide safe and effective emergency medical call taking and dispatch services to ambulances. Through established guidelines, you will evaluate and process emergency and non-emergency calls, be responsible for making key decisions, and contribute to the EMS dispatch process and strategies.

Additional Details:

• Acute Care Alberta:
• Primary Care Alberta:
• Recovery Alberta:
• Classification: EmergencyCommunOff(911)2190
• Union: HSAA Facility PROF/TECH
• Unit and Program: EMS Dispatch
• Primary Location: Central Communications Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.00
• Posting End Date: 08-MAY-2025
• Employee Class: Casual/Relief
• Date Available: 18-MAY-2025
• Hours per Shift: 12
• Length of Shift in weeks: Varies
• Shifts per cycle: Varies
• Shift Pattern: Days, Evenings, Nights, Weekends
• Days Off: Other
• Minimum Salary: $27.91
• Maximum Salary: $34.61
• Vehicle Requirement: Not Applicable

Required Qualifications:

Completion of Grade 12 or equivalent. Emergency Medical Dispatch (EMD) certification required; where the successful candidate does not currently hold EMD certification, the certification course will be provided upon hire.

Additional Required Qualifications:

As required.

Preferred Qualifications:

As required.