Embedded Security Technician - FIFO 14/14

Convergint; Edmonton; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

RRSP contributions

Job summary

Convergint is seeking an Embedded Security Systems Technician in Fort McMurray to install, program, test, repair and service security systems. The role involves supporting customers, performing system checkouts, troubleshooting and maintaining equipment, and contributing to small projects with varying timelines.

You will work under safety policies, collaborate with the team, and drive technical excellence while interacting with vendors and customers to ensure top service quality.

Qualifications

• Strong customer service orientation.
• Ability to troubleshoot and resolve security system issues.
• Hands-on installation and maintenance experience.
• Good communication and interpersonal skills.
• Drives projects with minimal supervision.

Responsibilities

• Install, program, test, repair, and service a variety of security systems.
• Audit and improve electronic security technology including systems, servers, and software.
• Provide training and support documentation.
• Follow provincial, local regulations and safety policies.
• Communicate with customers and supervisors about satisfaction and improvements.
• Coordinate multi-project activities with varying timelines and budgets.

Job description

Convergint is currently recruiting for an Embedded Security Systems Technician to join our team in Fort McMurray. As an Embedded Security Technician, you will be responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customer by responding to service calls, carrying out Customer Support Programs and small projects business. Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security Systems and the installation of small or less complex projects.

Shift Details

• This is a FIFO role with a 14/14 shift.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of ten values and beliefs which drive our unmatched culture, making us the #1 global, serviced‑based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Installs, programs, test, repairs, and services a variety of security systems and equipment.
• Implement, maintain, audit, and improve electronic security technology including security systems, servers, software, and systems integration, as well as communication and intelligence platforms.
• Support the administration and documentation of electronic security technology, as well as providing training and support.
• Executes all work in accordance with provincial regulations, local regulations, general best practices, and company health and safety policies and procedures.
• Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Executes many of the technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation, and ongoing technical support.
• Identifies potential project risks, communicates to appropriate parties, and assists in the development and implementation of strategies to minimize impact.
• Interact with third‑party companies and vendors with regards to electronic security technology projects, service, and maintenance.
• Acts as “our customer’s best service provider” at all times, ensuring Convergint is the customer’s first choice for service.
• Communicates with and works with other team members consistently to improve overall operations of the Convergint Technology Center.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behaviour.
• Performs other duties and responsibilities as requested or required.

What You’ll Need

• Strong customer focus and ability to work under pressure; ability to maintain awareness and meet customer needs without prompting.
• Valid and clean driver’s license.
• Must be a self‑starter and work well with minimal supervision.
• Travel to and on job sites is required. Valid driver’s license required.
• Some experience with server and computer administration.
• Understanding of electronic security network infrastructure and architecture.
• IP address management and deployment.
• Ability to thrive in a rapidly changing environment with limited instruction.
• Strong communication skills and relentless attention to detail.
• An analytical mind that can solve complex issues while remaining data informed.
• Strong project management skills.
• Hands‑on security systems installation, service, and maintenance.
• Experience with security systems troubleshooting.
• Must be a self‑starter and work well without direct supervision.
• Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple projects simultaneously.

Requirements

• Diploma in Electronics preferred.
• Relevant trade experience preferred.
• Three to five years of previous, relevant field experience in the electronic security industry is essential.
• In‑depth experience in a security role, including management of electronic security technology, project management, and providing security systems support in a large‑scale environment.
• Solid experience with Windows and Linux‑based server and computer systems.
• Solid experience with server and computer administration.

Company Benefits And Perks

• Company Holidays and Paid Time Off.
• Fun & Laughter Day Off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Employer contribution to RRSP.
• Work environment committed to safety.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Corporate Social Responsibility Day.
• And much more…

Convergint is committed to a culture of inclusion and diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.