Electromechanical Field Service Technician III

Giesecke & Devrient GB Ltd.; Toronto; On-site; CAD 60,000 - 90,000; Full time

Job summary

Giesecke+Devrient Currency Technology America, Inc. in Toronto, ON, is seeking a Level III Electromechanical Field Service Engineer to service, install and repair complex electromechanical equipment at customer sites.

You will diagnose failures, maintain high customer satisfaction, and prepare reports on product failure trends. This role requires up to 80% travel, including travel to the United States for mandatory training.

Qualifications

• High school diploma or GED required.
• Associate degree or trade/technical certificate preferred.
• Minimum 4 years work experience, 2 in field service.
• Hands-on electro-mechanical equipment experience required.
• Customer-facing experience required.

Responsibilities

• Responds to service calls promptly and maintains equipment at customer sites.
• Represents G+D in a highly professional manner.
• Performs administrative duties including record keeping and inventory management.
• Maintains technical competence through formal training programs and on-site training.
• Travels up to 80% as needed; may travel to the United States for mandatory training.
• Assists with onsite training of less experienced Field Engineers; acts as a communications focal point between technical support, management and customer.

Skills

Electro-mechanical

Troubleshooting

Electronic principles

PCs & Networking

Education

High school diploma

Associate degree

Tools

Laptop/Tablet

Job description

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Our banknotes are the most secure works of art in the world.

Electromechanical Field Service Technician III

Location: Toronto, ON, CA

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Summary

A Level III Field Engineer will use his/her technical expertise and individual judgment to provide customer-site servicing, installation and repair of complex electromechanical equipment and will maintain a high level of customer satisfaction through the use of data-driven tools, proactive attention to customer requirements and positive customer interactions. This position provides support to customers on operational or maintenance aspects of equipment, receives escalated customer concerns on technical and service related problems, diagnoses mechanical, hardware, software, and systems failures using established procedures, determines the most effective repair/resolution to minimize customer downtime, and prepares reports for analysis of product failure trends and serviceability issues. A Level III Field Engineer will also assist with onsite training and development of less experienced Field Engineers and serve as a focal point of communication between technical support, management, and the customer on technical issues and projects. This position requires the flexibility to work long hours and travel as necessary.

Duties/Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Applies company policies and procedures to complete routine tasks.
• Responds to service calls promptly, performs maintenance of equipment systems at customer sites and assists operators with operational problems that occur.
• Represent G+D in a highly professional manner.
• Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
• Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
• Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures.
• Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
• Records maintenance activities using approved methods and procedures.
• Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G+D personnel and customer management.
• Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
• Assist with onsite training of less experience Field Engineer
• Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc. Coverage can be within home territory or could require travel to other territories.
• Performs all activities in a safe manner and adheres to company policies and procedures relating to safety.
• Performs other duties as assigned.

Required Skills/Knowledge

• Hands on experience with electro-mechanical equipment a plus.
• Capabilities should include electro-mechanical troubleshooting ability, understanding of electronic principles, and a working knowledge of computer systems, PC’s and Networking.
• Hands on experience with solenoids, belts, rollers, bearings, pneumatics, and guides a plus.
• Must possess effective oral and written communication skills, French & English.
• Utilize laptop/tablet for administrative and diagnostic tasks.
• Willingness to submit personal information and obtain Gaming Licenses in required jurisdictions (Commercial Field Engineers).
• Home Office Based and/or Customer Site Based.
• Personal vehicle use required, if business needs dictate.
• Potential to be responsible for Company Fleet vehicle, if business needs dictate.
• Shift work may be required.

Travel Required

• This role requires up to 80% of regular travel.
• This position requires travel to the United States for mandatory training. Candidates must be legally able to travel to the U.S. and obtain and maintain any required travel authorization.

Required Education and Experience

• High school diploma/GED required
• Associate Degree or Trade or technical school certificate/diploma preferred
• Minimum four (4) years of work experience, two of those years in a field service environment
• Hands on experience with electro-mechanical equipment a must
• Previous experience dealing with customers a must

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

$$ Giesecke+Devrient Currency Technology America, Inc. endeavors to make www.gi-de.com/en/careers/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at [phone] or [e-mail] .

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!

202-3700 Steeles AveW Vaughan ON L4L 8K8