Branch Administrator

Avenir Energy Ltd.; Whitecourt; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in propane distribution is seeking a Branch Administrator to ensure smooth operations at local branches. In this pivotal role, you will manage inventory, process orders, and coordinate with field teams while providing excellent customer service. Your organizational skills and attention to detail will be crucial in maintaining accurate records and supporting branch leadership in overcoming operational challenges. Join a dynamic team dedicated to delivering top-quality service and contributing to the company's continued success in North America. This is your opportunity to make a meaningful impact in a fast-paced environment where your contributions will be valued.

Qualifications

• Strong organizational and administrative skills with a focus on accuracy.
• Proficiency in Office 365, ERP, and CRM systems is essential.

Responsibilities

• Assist in daily operations, including inventory management and order processing.
• Handle customer inquiries and assist with order placements.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Customer Service Skills

Education

High School Diploma

Relevant Computer Applications Proficiency

Tools

Office 365

ERP Systems

CRM Systems

Job description

Avenir Energy Ltd. is the second largest and fastest-growing propane distribution company in Canada. We are a fast-moving, customer-facing, field-based business operating coast to coast, with a focus on excellence. We strive to be the undisputed propane leader in North America, and our 400+ team members are driving us consistently closer to that goal.

Job Summary: Branch Administrator

The Branch Administrator is critical to the smooth, efficient operation of Avenir Energy’s local branches. In this role, you will oversee various administrative and operational tasks that ensure the branch functions at its best. From managing inventory and processing orders to coordinating with field teams and handling customer inquiries, you will be a key player in supporting day-to-day branch operations.

You’ll work closely with branch leadership to resolve operational challenges, maintain records, and assist in ensuring customers receive top-quality service. This role requires excellent organizational skills, attention to detail, and the ability to prioritize tasks in a fast-paced environment. Your efforts will contribute directly to Avenir Energy’s continued success.

Responsibilities:

1. Branch Operations Support:
   1. Assist in day-to-day operations, including inventory management, order processing, and dispatch coordination.
   2. Support the Branch Manager in ensuring smooth branch operations and addressing any logistical or operational challenges.
   3. Maintain accurate records of inventory levels, stock orders, and supplies.
   4. Coordinate with delivery drivers and service teams to ensure timely and accurate service.
   5. Process orders and assist with scheduling deliveries or services.
2. Customer Interaction:
   1. Handle walk-in customer inquiries and provide information on products and services.
   2. Assist customers with order placement, payment processing, and resolving minor issues.
   3. Direct or escalate more complex customer service issues to appropriate personnel for resolution.
3. Financial Administration:
   1. Manage petty cash and handle branch-related cash transactions.
   2. Assist with invoice processing and tracking, ensuring financial accuracy.
4. Administrative Support:
   1. Perform general administrative tasks, including data entry, maintaining records, and preparing branch reports.
   2. Assist with office supplies management and ensure the branch is well-organized and equipped for daily activities.
   3. Manage and maintain effective filing systems and ensure data is accurate and up-to-date.

Qualifications:

1. Strong organizational and administrative skills with a focus on accuracy and detail.
2. Proficiency in relevant computer applications (Office 365, ERP, CRM, etc.).
3. Excellent communication and interpersonal skills, with the ability to interact with both internal teams and customers.
4. Knowledge of general administrative procedures and clerical processes.
5. Ability to manage multiple tasks, prioritize workload, and work efficiently in a fast-paced environment.
6. Strong problem-solving skills and the ability to adapt quickly to changing priorities.
7. Ability to handle cash transactions and maintain financial accuracy.
8. Self-starter with the ability to work both independently and as part of a team.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process.

By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete.

We thank you for your interest. Only candidates selected for an interview will be contacted.