Account Service Representative - Night Shift

RBC; Montreal; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading financial institution is seeking an Account Service Representative for the night shift. This role involves processing transactions, ensuring accuracy, and supporting client needs. Candidates should have strong data entry skills and a client-focused mindset. Opportunities for advancement and a collaborative environment await you.

Benefits

Opportunity to make a lasting impact

Work in a dynamic, collaborative, high-performing team

Opportunities for advancement

Qualifications

• Availability to work from Sunday through Friday (maximum of 37.5 hours).

Responsibilities

• Process work volumes and provide consistent service within established benchmarks.
• Examine all documents for completeness and ensure quality and accuracy.

Skills

Client focus

Efficient and accurate data entry skills

Communication

Critical Thinking

Customer Service

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Job description

Account Service Representative - Night Shift

The Account Service Representative is responsible for processing routine data entry and online input of transactions using a basic understanding of products and processes. Activities may also include balancing transactions and deposits received from clients and branches, with an emphasis on throughput, accuracy, and production.

Night Shift - Midnight to 8:00 AM (various schedules)

What will you do?

1. Follow standard processes as outlined in Folio guidelines, policies, processes, and procedures; refer items outside established standards to the Manager.
2. Process work volumes and provide consistent service within established benchmarks, contributing to the achievement of business SLA/KPI.
3. Examine all documents for completeness and ensure quality and accuracy of daily responsibilities, focusing on an improved client experience.
4. Understand, accept, and support changes related to their role and client fulfillment.
5. Follow operational risk policies, procedures, standards, and guidelines diligently.
6. Review, understand, and adhere to all authorities for the role.
7. Take personal accountability for high achievement; participate actively in coaching routines and learning opportunities to improve individual and team contributions.
8. Support a client-first mindset through effective communication and positive behaviors.

What do you need to succeed?

Must-have

• Client focus
• Efficient and accurate data entry skills
• Availability to work from Sunday through Friday (maximum of 37.5 hours)

Nice-to-have

• Ability to work in high-volume environments with strict deadlines
• Knowledge of products supported by the team (Commercial Deposit Processing, Cash processing)

What’s in it for you?

We thrive on the challenge to be our best, embrace progressive growth, and work together to deliver trusted advice that helps our clients thrive and communities prosper. We value each other, reaching potential, making a difference, and mutual success.

• Opportunity to make a lasting impact
• Work in a dynamic, collaborative, high-performing team
• Opportunities for advancement

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management