front office clerk, hotel

Happy Day Inn; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a dedicated front desk associate to join their team. This role involves welcoming guests, managing reservations, and providing exceptional customer service to ensure a pleasant stay. As part of a vibrant team, you will play a crucial role in creating memorable experiences for guests while handling administrative tasks. If you are passionate about hospitality and enjoy working in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in customer service is an asset.
• High school graduation is required.

Responsibilities

• Register guests, assign rooms, and process arrivals and departures.
• Provide information about hotel services and local attractions.
• Maintain inventory of reservations and assist guests with special needs.

Skills

Customer Service

Clerical Skills

Education

Secondary (high) school graduation certificate

Job description

Education: Secondary (high) school graduation certificate

Experience: Experience an asset

Tasks

1. Register arriving guests and assign rooms
2. Process group arrivals and departures
3. Take, cancel and change room reservations
4. Provide information on hotel facilities and services
5. Provide general information about points of interest in the area
6. Process guests' departures, calculate charges and receive payments
7. Maintain an inventory of vacancies, reservations and room assignments
8. Clerical duties (i.e. faxing, filing, photocopying)
9. Answer telephone and relay telephone calls and messages
10. Assist clients / guests with special needs
11. Contact customers to deliver requested wakeup calls