Hybrid Call Center Agent

Bill Gosling Outsourcing; Ontario; On-site; CAD 36,000; Full time

Job summary

An established industry player is seeking enthusiastic Call Center Agents to join their dynamic team. This role offers a unique opportunity to connect with customers, providing tailored solutions while thriving in a supportive and fun work environment. With a focus on growth and career advancement, you’ll be part of a team dedicated to making lives better through exceptional service. Enjoy comprehensive training and a vibrant workplace culture that celebrates diversity and inclusion. If you’re passionate about helping others and want to make a real difference, this position is perfect for you.

Benefits

Growth opportunities

Comprehensive training

Team-oriented culture

Diversity & inclusion

Fun workplace

State-of-the-art offices

Qualifications

• Previous customer service experience, preferably in a call center.
• Ability to work full-time and flexible hours including evenings.

Responsibilities

• Handle inbound and outbound calls, assisting customers with inquiries.
• Resolve customer complaints and maintain accurate records.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Multitasking

Customer-focused attitude

Education

High school diploma or equivalent

Bachelor's or Diploma in a related field

Tools

Customer management software

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focusing on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We’re looking for motivated and professional individuals to join our dynamic call center team!

As a Call Center Agent, you’ll handle inbound and outbound calls, assist customers with inquiries, and provide tailored solutions. This role is perfect for someone who enjoys connecting with people, thrives in a team environment, and is committed to delivering exceptional service.

Compensation: $17.50 per hour (approx. $36,000 per year)

Vacancy Status: This job posting is to source a candidate pool for future anticipated roles.

What You'll Do:

• Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.
• Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.
• Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.
• Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.
• Update customer accounts and records with relevant information and notes.
• Collaborate with other team members and departments to ensure seamless customer experiences.

What We're Looking For:

Position Requirements:

• Ability to work full-time (40-hours per week) year round.
• Ability to work flexible hours, including evenings and weekends, as needed.
• No extended time off or vacation within the first 6 months of employment.

Education & Experience:

• Previous customer service experience, preferably in a call center or similar environment.
• High school diploma (or equivalent) is required.
• Bachelor's or Diploma in a related field is preferred but not required.

Skills & Abilities:

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and patient under pressure.
• Comfortable using computer systems and customer management software.
• Ability to multitask and prioritize tasks effectively.
• Empathetic and customer-focused attitude.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website: https://www.billgosling.com/careers

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!