Customer Service Administrator

The Canadian Nurses Protective Society (CNPS); Laval; On-site; CAD 45,000 - 60,000; Full time

Job summary

The Canadian Nurses Protective Society (CNPS) is seeking a Registration Administrator for a 12-month term. This role involves providing exceptional customer service, managing registrations, and supporting nurses through the registration process. Ideal candidates will have strong administrative skills, be bilingual, and have a background in customer service or administration.

Benefits

Social committee events

Qualifications

• Three or more years of experience in customer service or administrative support.
• Fluently bilingual in both official languages.
• Ability to commute to Ottawa downtown office.

Responsibilities

• Answer customer inquiries about CNPS services via phone and email.
• Administer applications and renewals, process payments.
• Update and maintain accurate database records.

Skills

Customer service

Interpersonal skills

Writing skills

Organizational skills

Detail-oriented

Education

Certificate or degree in business administration, accounting, information technology or law

Tools

Microsoft 365 Suite

Salesforce

MS Teams

Zoom

SharePoint

Job description

12month Term, full-time (35 hours a week)

YOUR OPPORTUNITY :

As a Registration Administrator with the Canadian Nurses Protective Society (CNPS) , you will have the opportunity to leverage your administrative experience and training. The ideal candidate possesses exceptional customer service, writing and interpersonal skills. This is a 12 month contract with possibility of permanency or extension.

ABOUT US

The CNPS is a not-for-profit society that offers legal advice, risk management services, legal assistance and professional liability protection to nurses in Canada. Working to deliver products and services designed for the nursing profession is personally and professionally rewarding. With the CNPS, you will enjoy a dynamic work environment, a collegial atmosphere and a rewarding career that provides opportunities for contributions at the leading edge of developments in the delivery of health care services in Canada.

KEY RESPONSIBILITIES :

• Expertly answer customer service inquiries about CNPS services by phone and email, registering visitors and processing mail.
• Qualify incoming requests received by telephone, email or fax, including verifying eligibility, entering data into the system and allocating work to legal advisors and staff.
• Proficiently administer applications and renewals, and process electronic and manual payments.
• Provide accurate information and online user support to assist nurses with the registration process.
• Prepare and send the appropriate correspondence and registration documents to nurses and staff.
• Collaborate with members of the management team to develop and refine registration and administrative processes.
• Run activity reports to verify the status of incoming registrations and take proactive measures to ensure completion and customer satisfaction.
• Update and maintain accurate database records. Organize and file hardcopy and electronic information.
• Perform other administrative duties as required.

REQUIREMENTS :

• Completed certificate or degree in a relevant field such as business administration, accounting, information technology or law or a equivalent combination of education and experience
• Three (3) or more years of experience working in customer service, technical support and / or providing administrative support
• Fluently bilingual in both official languages (written and oral)
• Proficiency with office applications, specifically Microsoft 365 Suite (Outlook, Word, Excel) virtual meeting platforms (MS Teams, Zoom), and file management / collaboration platforms (SharePoint)
• Ability and willingness to commute to Ottawa downtown office.

ASSETS :

• Experience or training in managing personal and confidential information
• Experience working with health professionals
• Experience using databases or customer management systems (Salesforce)

KEY COMPETENCIES :

• Exceptional customer service, writing and interpersonal skills
• Highly organized, detail-oriented and the ability to meet tight deadlines
• Comfortable working in a dynamic and collaborative team environment
• Able to multi-task and set priorities day-to-day
• Professional, discreet and self-motivated

WHY CHOOSE THE CNPS?

• Rewarding work in a dynamic, hard-working, positive team environment
• Social committee events

Please submit your cover letter and your resume to [e-mail]. We thank all candidates for their interest; however, only those candidates considered for an interview will be contacted.

The CNPS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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