Customer Success Manager

Botpress, Inc.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in AI technology is seeking a Customer Success professional to enhance client engagement and ensure successful platform adoption. The role involves onboarding clients, translating technical concepts, and driving customer retention. Join a dynamic team dedicated to delivering exceptional value and success to users.

Benefits

Top-tier health benefits

Access to telemedicine

Career development opportunities

Inclusive workplace

Qualifications

• 3+ years in Customer Success or similar client-facing role.
• Experience in SaaS, PaaS, or tech-enabled services.

Responsibilities

• Onboard and educate new clients on the platform.
• Drive customer retention and renewals by managing relationships.

Skills

Customer Success

Communication

Presentation

Problem Solving

Critical Thinking

Interpersonal Skills

Technical Understanding

Fluency in English

Fluency in French

Job description

At Botpress, we empower organizations by integrating AI agents into their core business functions. Our dedicated team, consisting of top-tier developers, engineers, and business strategists, is driving our platform to become the standard solution for multi-agent systems, serving enterprises, governments, and educational institutions of various scales.

We keep our team intentionally small & talent-dense and are looking for highly skilled and motivated people who bring something exceptional to our group.

Botpress is open to sponsoring visas for US and Mexican nationals to join us in Canada.

About the Role

We're looking for customer-focused, tech-savvy professionals with a passion for helping others succeed. If you're someone who thrives at the intersection of technology and human connection, this is your chance to make a real impact.

As a key member of our Customer Success team , you'll guide clients—from individual developers to Global 2000 enterprises—through their Botpress journey. Your job is to ensure they not only adopt our platform but truly unlock its potential.

What You’ll Do :

• Onboard and educate new clients to help them confidently build with our platform from day one.
• Translate technical concepts into accessible, value-driven use cases for users of all skill levels.
• Act as a trusted advisor , ensuring customers meet their goals and experience tangible success.
• Drive customer retention and renewals by proactively managing relationships and reducing churn.
• Become a platform expert , guiding clients to design best-in-class conversational AI experiences.
• Champion the voice of the customer internally by sharing insights that help shape our product and roadmap.

What We’re Looking For

You’re someone who’s energized by helping others, motivated by outcomes, and curious about cutting-edge technology. You're equally comfortable in a product demo, a strategic check-in, or solving a tricky implementation issue.

• 3+ years in Customer Success, Solutions Consulting, or a similar client-facing role
• Experience working in SaaS, PaaS, or tech-enabled services
• Strong communication, presentation, and interpersonal skills
• Comfortable discussing technical topics and explaining code-level concepts
• Passion for Conversational AI , automation, and emerging tech
• A proactive problem-solver with strong critical thinking and organizational skills
• Obsessed with customer success and delivering measurable value
• Fluent in English and French (Spanish and Portuguese are strong pluses)

Strongly Preferred

• Experience with Generative AI and Conversational AI technologies
• Background in startups or fast-paced, high-growth environments
• A track record of being customer-obsessed —you always advocate for the user
• Familiarity with AI agent frameworks, chatbot design, or LLM-based tools
• Ability to balance technical depth with an empathetic, solution-oriented mindset

Contributing to the growth of the most popular AI Agent platform in the world.

Top-tier health benefits and access to telemedicine for you and your family.

Modern office in the heart of downtown Montreal.

A forward-thinking and inclusive workplace.

Rich opportunities for career development.

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