Data Analyst, Platform Excellence Ops Analytics

Bletchley Institute; Ontario; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the grocery industry seeks a Data Analyst to improve Fulfillment Quality through data analysis and insights. The role involves monitoring performance metrics, analyzing large datasets, and communicating findings to cross-functional teams. Join a flexible work environment focused on operational excellence and customer satisfaction.

Qualifications

• 1 year of experience in a data analytics-related role.
• Experience in analyzing and visualizing large datasets.

Responsibilities

• Monitor and resolve retailer performance issues.
• Analyze large datasets related to Retailer Fulfillment Quality.
• Create and present insights decks to stakeholders.

Skills

Problem Solving

Attention to Detail

Tools

SQL

Excel

Google Sheets

PowerPoint

Google Slides

Tableau

Job description

Data Analyst, Platform Excellence Ops Analytics

November 4, 2024

Full-Time

USD ANNUAL

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events.

Overview

About the Role -

In this role, you will be responsible for understanding and improving Fulfillment Quality, as well as transforming insights into impactful actions to drive positive outcomes. Within the PEO Analytics team, you will play a pivotal role in leveraging operational performance data to diagnose fulfillment quality gaps and provide data-driven recommendations to address these gaps and improve our products and processes.

Your work will involve supporting cross-functional insight needs to facilitate improvements across multiple areas.

About the Team -

The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart’s online grocery experience for our customers, shoppers, retailers, and the overall marketplace. The analytics team focuses on identifying, understanding, and eliminating defects in the online grocery experience by analyzing and interpreting operational data.

As part of the Marketplace & Retailer Pillar within PEO Analytics, you will be working on problems related to Fulfillment Quality. You will play an essential role in maintaining Instacart’s reputation for reliability and operational excellence by managing complexities of retailer-level fulfillment quality, from metrics analysis to strategy development.

About the Job

Metrics and Reporting

• Proactively monitor and resolve retailer performance issues across broad dimensions.
• Build dashboards and processes to simplify the problem diagnosis process.
• Develop monitoring and support for new retailer launches.
• Monitor performance fluctuations and outliers in key performance metrics within the Retailer Quality workstream.

Data Analysis

• Analyze large datasets related to Retailer Fulfillment Quality to derive business insights.
• Support analytics requests, retailer data ad-hoc analyses, retailer launch impact assessments, and retailer escalations.
• Provide support in sizing initiatives for product and analytical roadmaps.
• Create and execute analytical plans to identify, understand, and reduce Retailer Fulfillment Quality issues.

Presentations and Communication

• Create and present insights decks to a cross-functional audience of business and technical stakeholders.
• Approach problems with a solutions-oriented mindset and clear logical narratives backed by data.

About You

Minimum Qualifications

• 1 years of experience in a data analytics-related role.
• Experience in analyzing and visualizing large datasets.
• Advanced proficiency in SQL and Excel / Google Sheets for data analysis.
• Strong problem-solving skills with great attention to detail.
• Proficient in PowerPoint / Google Slides for effective communication.
• Ability to work independently with a strong sense of ownership.

Preferred Qualifications

• Experience working with consumer marketplace / logistic business.
• Familiarity with Snowflake or similar data warehouses, Github, and Jira.
• Familiarity with Visualization Tools : Mode, Tableau, or similar.

LI-REMOTE

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location.