Bilingual Credit Management Resolution Officer - Remote

0000050007 Royal Bank of Canada; Saskatoon; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading financial institution is seeking an Officer in Credit Management and Recoveries. This full-time role involves engaging clients to provide financial advice and payment solutions. Candidates should possess strong communication skills and fluency in both French and English, with a passion for delivering exceptional client experiences.

Benefits

Comprehensive Total Rewards Program

World-class training in financial services

Excellent career development opportunities

Supportive leadership focused on growth

Qualifications

• Ability to work independently in a structured environment.
• Proven interpersonal and communication skills.
• Flexibility to work various shifts.

Responsibilities

• Engage with clients regarding outstanding payments.
• Educate and advise on credit solutions.
• Resolve problems at the first point of contact.

Skills

Communication

Problem Resolution

Interpersonal Skills

Time Management

Organizational Skills

Fluency in French

Fluency in English

Job description

What is the opportunity? You will be an officer within our Credit Management and Recoveries team, acting as an RBC ambassador to deliver an exceptional client experience by offering financial advice and payment solutions during their time of need. You will champion the RBC brand and support our clients through various interaction channels. If you have strong communication skills, are inquisitive, and passionate about building client loyalty and trust, consider building a long-term career with RBC. This is a full-time, shift-oriented role with the possibility to work from home. As Canada’s leading financial institution, we are committed to safe banking and supporting your success in this critical role.

What will you do?

1. Engage with clients via outbound calls regarding outstanding payments on credit cards, personal, and business accounts.
2. Educate and advise on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet clients' financial obligations.
3. Assist clients empathetically, responding to a variety of questions and offering solutions based on their financial situation.
4. Resolve problems at the first point of contact in a friendly and helpful manner and maintain collaborative relationships with partners to ensure a unified RBC approach.
5. Support team results by helping colleagues succeed in meeting client needs.
6. Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed? Must-have

• Ability to work independently in a structured environment as a Remote Office Employee (ROE), with proven time management and organizational skills, and meet technological and confidentiality requirements (e.g., private space, internet connectivity). Details to be discussed with the Hiring Manager.
• Proven interpersonal, communication, and problem resolution skills.
• Ability to build rapport while offering appropriate solutions and mitigating risk.
• A passion for creating exceptional client experiences, with curiosity and a desire to help clients meet their needs and resolve concerns.
• Fluency in both French and English, oral and written.
• Flexibility to work various shifts from Monday to Friday (8:00 AM to 9:00 PM) and Saturday (8:00 AM to 4:00 PM) local time.

Nice-to-have

• Previous experience in a customer service role providing needs-based solutions.
• Experience working in a team and in a metrics-driven environment.
• Experience in a contact/call center, especially within a fast-paced financial or service industry.

What’s in it for you?

We thrive on challenges, progressive growth, and teamwork to deliver trusted advice that helps our clients and communities prosper. We value diversity, support personal potential, and aim to make a positive impact.

• Comprehensive Total Rewards Program including bonuses, flexible benefits, competitive pay, and stock options where applicable.
• World-class training in financial services.
• Excellent career development opportunities across various roles and geographies.
• Supportive leadership focused on your growth through coaching and development opportunities.
• Work in a dynamic, collaborative, progressive, high-performing team environment.