Technical Sales and Support

Dover; Saint John; On-site; USD 45,000 - 55,000; Full time

Job summary

Join a dynamic team at an innovative global manufacturer where you will play a crucial role in providing exceptional technical sales and support. As a Technical Sales and Support Technician, you will leverage your superior customer support skills and technical knowledge to develop strong relationships with clients, troubleshoot hardware and programming issues, and collaborate with engineering teams to meet customer needs. This role offers a unique opportunity to contribute to a company recognized for its entrepreneurial spirit and commitment to excellence. Enjoy a competitive salary, comprehensive benefits, and a supportive work environment that values your contributions.

Benefits

401(k) plan with employer contributions

Medical, dental, and vision insurance

Wellness programs

Flexible spending accounts

Disability and life insurance

Paid holidays, vacation, and sick leave

Qualifications

• Superior customer support skills and technical knowledge required.
• Ability to troubleshoot hardware and programming issues.

Responsibilities

• Develop and maintain strong client relationships with OEMs and customers.
• Identify and resolve client concerns while recommending future actions.
• Collaborate with the engineering team to meet customer project requirements.

Skills

Customer Support

Troubleshooting

Technical Knowledge

Communication

Empathy

Education

Technical Degree or Equivalent Experience

Job description

For over 125 years, OPW has led the way in designing and manufacturing world-class retail fueling, fluid handling, and car wash system solutions for the safe and efficient handling and distribution of fuels and critical fluids. OPW makes above ground and below ground products for both conventional, vapour recovery, and clean energy applications in the retail and commercial markets. Additionally, OPW supplies loading arms, valves, dry-break couplings, tank truck equipment, rail car valves and equipment, and car wash systems. OPW has manufacturing operations in North America, Europe, Latin America, and Asia Pacific, with sales offices around the world. OPW is part of the Dover Corporation, which is publicly traded on the New York Stock Exchange under 'DOV'. To learn more about OPW’s 125 years of providing industry-leading solutions, visit our website at www.opwglobal.com.

Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software, and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

The Technical Sales and Support Technician requires superior customer support skills, including empathy and urgency, as well as an aptitude to troubleshoot various hardware and programming issues. The role includes the following responsibilities:

• Develop and maintain strong client relationships with OEMs, customers, and distributors.
• Develop and maintain comprehensive technical knowledge of all BASE products, applications, features, advantages, and benefits, keeping up with training and development.
• Sell and support BASE Engineering products to new and existing clients.
• Identify and resolve client concerns; recommend courses of action for future issues.
• Understand and comply with regulations regarding Hazardous Environments to ensure safety.
• Increase market awareness by effectively communicating features and benefits of our products and systems.
• Collaborate with the engineering team to meet customer project requirements.
• Resolve customer escalations through effective communication and escalate urgent issues as necessary.
• Maintain records of customer communications and contact information.
• Contribute to knowledge systems to enhance customer solutions.

Work Arrangement: Onsite

Pay Range: $45,000 - $55,000 annually

Our total rewards package includes: a 401(k) plan with employer contributions; medical, dental, and vision insurance; wellness programs; flexible spending accounts; disability and life insurance; supplemental insurances; benefits for adoption, surrogacy, and fertility; commuter benefits; leaves of absence; paid holidays, vacation, and sick leave. Eligibility for benefits is governed by plan documents and policies.

We are committed to equal employment opportunity and consider all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, genetic information, or other protected factors.

Applicants with disabilities requiring accommodations can contact [e-mail] for assistance, specifying the Job Requisition Number, Job Title, and Location.